Rackspace Technology Participates in Microsoft Ignite to Showcase the Company’s Microsoft Offerings and Partnerships
10 November 2023 - 3:10AM
Rackspace Technology® (NASDAQ: RXT) — a
leading end-to-end, multicloud solutions company, today announced
its participation at Microsoft Ignite, held November 13-15 in Las
Vegas. Microsoft Ignite brings together over 359,000 technologists,
developers, and decision-makers worldwide for three days of
immersive content and networking opportunities.
Event attendees can visit Rackspace Technology
at demo station 312 to learn more about Rackspace’s partnership
with Microsoft and the cutting-edge generative AI services and
solutions using the Foundry for AI by Rackspace (FAIR™)
Practice.
By visiting Rackspace the demo station,
attendees can participate in an interactive generative AI activity,
StickerVerse, to receive a custom sticker and a live interactive
Rackspace ICE demonstration.
Foundry for AI by Rackspace (FAIR)
FAIR is a groundbreaking global practice
dedicated to advancing business transformation, improving customer
experience, increasing the quality of service, and accelerating
value creation through the secure and pragmatic use of AI
technologies. FAIR has identified over 100 use cases across
multiple industries and is working on several first-of-a-kind
implementations for our customers across the globe. FAIR provides
three unique services to help lean into the transformative power of
generative AI:
-
FAIR Ideate: An interactive and collaborative
ideation workshop that helps organizations uncover actionable use
cases for generative AI with defined business impacts. AI readiness
diagnostics provide critical considerations for successful AI
adoption.
-
FAIR Incubate: An agile and iterative program that
co-creates an enterprise’s first generative AI solution. It
establishes the technology stack and assesses the viability of AI,
ensuring seamless integration into organizational processes.
- FAIR
Industrialize: A systematic effort to transform the AI
solution into a product, implementing governance, defining metrics,
and optimizing the AI model and Distributed Cloud Infrastructure
for continuous improvement.
Rackspace Technology has used FAIR to implement
Rackspace ICE. Rackspace ICE is an AI Duet that boosts the
productivity and effectiveness of go-to-market teams. It harnesses
the power of AI to automate routine tasks, identify warm leads,
surface relevant data and content, and provide real-time
contextualized analytics for hyper-personalized customer
interactions.
Rackspace Technology is also using FAIR to
develop RITA™ (Rackspace’s Intelligent Technology Assistant).
RITA is an interactive chatbot that uses the
latest language models to answer text IT service requests, enhance
self-service capabilities for inquiries, request new hardware or
software, reset forgotten passwords, and answer questions on IT and
security policies. In addition, the solution links the response to
the specific sections of the source documents for resolution.
Click here to learn more about FAIR and
unlocking limitless creativity with the power of AI.
For more information on Microsoft Ignite ’23, click here.
About Rackspace Technology
Rackspace Technology is a leading end-to-end
multicloud technology services company. We can design, build, and
operate our customers’ cloud environments across all major
technology platforms, irrespective of technology stack or
deployment model. We partner with our customers at every stage of
their cloud journey, enabling them to modernize applications, build
new products, and adopt innovative technologies.
Media Contact: Natalie Silva,
publicrelations@rackspace.com
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