SALT LAKE CITY, July 21, 2016 /PRNewswire/ -- inContact,
Inc. (NASDAQ: SAAS), the leading provider of cloud contact center
software and workforce optimization tools, today announced a
leading sales and marketing services company is implementing
inContact's cloud contact center software as the cornerstone of its
expanding customer service operations. The rapidly growing company
is unable to accommodate their increasing customer service needs
with the existing, overextended legacy system. Their enterprise has
quickly grown to more than 250 agents with continuing expansion
planned in the near future. The company chose inContact for the
flexibility, reliability and scalability of the cloud which easily
facilitates operational growth without experiencing outages and
downtime.
inContact's new customer selected the Customer Interaction Cloud
to replace their outdated and unreliable on-premises system which
lacked advanced call center functionality and severely limited the
company's ability to provide multi-channel customer support.
inContact's complete cloud solution provides an easy-to-use,
flexible interface that quickly scales up or down during peak
seasons. The omnichannel Automatic Contact Distributor and
integrated Interactive Voice Response solution empowers customers
to connect with agents on their preferred channel including voice,
chat, SMS, email and social media.
"The Customer Interaction Cloud has a robust feature set that is
flexible and scalable for this growing company," said Paul Jarman, CEO at inContact. "The agility of
the cloud provides the necessary room to grow efficiently while
reducing contact center operational expenses."
The company also chose to implement inContact's award-winning
outbound dialer, Personal Connection™, to increase productivity by
seamlessly connecting agents with clients by eliminating the
awkward delay of typical legacy dialers. Personal Connection's
patented technology connects agents at the first greeting and paves
the way for better outcomes through higher conversion rates.
Incorporating predictive dialing into their day-to-day operations
has the capability to alert agents of announcements, current
promotions and more.
Additional Information
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by
Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact
supports over 6 billion interactions per year for enterprise,
midmarket, government organizations and business process
outsourcers (BPOs) who operate in multiple divisions, locations and
global regions. To learn more, visit www.incontact.com.
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SOURCE inContact, Inc.
