UCNN Ucn (MM)

Company Replaces Premises Solution with inContact(R) to Improve Call Routing and Reporting Capabilities for Multiple Contact Center Sites SALT LAKE CITY, Nov. 19 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ:UCNN), the market leader in on-demand contact center software, has signed a one year renewable agreement for inContact(R) with a leading healthcare provider of Medicare plans with more than 200,000 members across 13 markets. This new customer came to UCN to create a more efficient IVR (Interactive Voice Response) solution with call routing between two of the company's contact center locations. They chose the inContact platform to replace their existing premises-based system in order to unify reporting capabilities and track agent availability more efficiently. The customer plans to expand the use of inContact to additional contact center sites as a result of the tremendous improvements they have experienced in contact center monitoring. "While inContact easily met their IVR needs, UCN successfully demonstrated the added value of our complete software-as-a-service (SaaS) solution," said Paul Jarman, UCN CEO. "The inContact platform gives them contact distribution control between their multiple centers based on agent availability. inContact also helps manage multiple call flows more effectively, and provides the customer with unified and advanced reporting functionality. With the hosted inContact solution, this new customer is able to easily add contact centers as its business continues to grow." About UCN UCN, Inc. (NASDAQ:UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers. The award-winning inContact(R) suite includes an integrated package of advanced contact handling, performance monitoring and management tools. UCN's patented software includes an enterprise-grade ACD (Automated Call Distribution) with skills-based routing, IVR (Interactive Voice Response), speech recognition and CTI (Computer Telephony Integration). Agent performance optimization features include customer experience surveys, call monitoring, call recording, workforce scheduling, forecasting and adherence, agent hiring tools to reduce attrition, and targeted e-training and communications delivered to the agent desktop. The inContact on-demand platform is especially effective at allowing multi-site and remote workforces to function as a single unit. inContact requires no capital expenditure while delivering rapid application development tools for IT control, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) DATASOURCE: UCN, Inc. CONTACT: David Oldham, VP Marketing of UCN, Inc., +1-801-320-3410, ; or Investors, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN, Inc. Web site: http://www.ucn.net/

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