TeleVox Achieves HITRUST Risk-based, 2-year Certification Demonstrating the Highest Level of Information Protection Assurance
06 December 2023 - 1:00AM
TeleVox, the industry-leading provider of omnichannel patient
relationship management platforms, today announced that HouseCalls
Pro has earned certified status by HITRUST for information
security.
HITRUST Risk-based, 2-year (r2) Certified status
demonstrates that TeleVox’s HouseCalls Pro has met demanding
regulatory compliance and industry-defined requirements and is
appropriately managing risk. This achievement places TeleVox in an
elite group of organizations worldwide that have earned this
certification.
“The exchange of healthcare information between
patients and providers must be fast, simple, and most importantly,
secure,” said Vik Krishnan, President of TeleVox. “With this
certification, we continue to demonstrate our commitment to safely
and effectively improving patient engagement through our
omnichannel platforms.”
By including federal and state regulations,
standards, and frameworks, and incorporating a risk-based approach,
the HITRUST Assurance Program helps organizations address security
and data protection challenges through a comprehensive and flexible
framework of prescriptive and scalable security controls.
“Without consistency, transparency, and
reliability, an information security assessment can’t provide the
requisite level of assurances needed to make important business
decisions. That’s why we focus on producing the highest quality
reports available,” said Vincent Bennekers, Vice President of
Quality, HITRUST. “Achievement of a HITRUST Risk-based, 2-year
Certification is a reliable assurance that TeleVox takes compliance
and information risk management seriously.”
HouseCalls Pro is TeleVox’s patient engagement
platform designed to meet the dynamic needs of providers and
patients via omnichannel, digital, flexible outreach. More than
7,000 customers trust TeleVox to automate patient outreach while
generating response rates that positively impact visit volumes,
care outcomes, and revenue. At the same time, these organizations
count on HouseCalls Pro to seamlessly integrate with all types of
electronic health records (EHRs) to make this process easy and
reliable.
About TeleVox
TeleVox is a leading provider of omnichannel
digital patient engagement technology. Our solutions are trusted by
more than 7,000 healthcare organizations, including hospitals,
health systems, and community health centers, to engage, educate,
and empower patients throughout their care journey. Our patient
engagement platform integrates seamlessly with the electronic
health record (EHR) to support automated, personalized, two-way
interactions with patients. Additionally, our pharmaceutical team
partners with life science companies to develop strategic disease
state awareness, education, and vaccination reminders, reaching
more patients through customized communication. All of these
exchanges are made possible via text, virtual assistant,
interactive voice response (IVR), email, and postcards. For 30
years, TeleVox has helped preserve care continuity, reduce the
operational burden on staff, and drive revenue, making the
healthcare communication process easier for everyone. TeleVox is
part of West Technology Group, LLC, controlled by affiliates of
certain funds managed by Apollo Global Management, Inc. (NYSE:
APO).
For more information, please visit
www.televox.com.
ContactDonald ThompsonHead of
MarketingDonald.thompson@televox.com (315) 720-3304
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