Avaya Partners With Standard Chartered to Deliver Multi-Year CX Transformation
24 April 2019 - 6:00AM
Business Wire
Avaya OneCloud Private solution to deliver
seamless, exceptional communications experiences across multiple
customer touch points
Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard
Chartered to deliver a multi-year client experience transformation
project that will enable the bank to more fully align its services
with clients’ fast-paced, digitally connected lives. The Avaya
OneCloud Private solution enables organizations like Standard
Chartered to hit the ground running with Unified Communications and
Contact Center solutions delivered on their own private cloud.
Avaya offers standard reference architectures—or customers
can team up with Avaya global experts to design a
custom solution. The Standard Chartered Avaya implementation
is designed to enable the Bank to effectively service its growing
number of digital banking customers, while building a foundation
that anticipates contact center channels that have not yet
emerged.
As Standard Chartered continues to invest in its digital
capabilities, the global banking group is experiencing an increase
in digital adoption, with 49% of clients now actively using online
or mobile banking compared to 45% in 2017. The company is committed
to delivering an easy, convenient and secure digital banking
experience across multiple channels, while still offering the human
touch through its client contact centers.
“Our partnership with Avaya will enable us to offer a truly
seamless experience for our clients by consolidating all our
interactions with them in one place,” said Stuart Beaumont, Global
Head – Voice & Virtual, Standard Chartered. “This creates
greater efficiencies in our structure, with agents being able to
transition between all channels, benefiting from the context of
previous conversations. Avaya’s platform also offers us the
flexibility of engaging third party organizations so that we can
continue to evolve and offer best in class channels and a great
experience for our clients.”
Avaya OneCloud Private provides the global platform that
Standard Chartered needs and deploys it securely within the Bank’s
environment.
Nidal Abou-Ltaif, President, Avaya International, said:
“Standard Chartered is creating more convenient ways of banking for
its clients, ensuring security, privacy and full-service across any
channel. Avaya is proud to be supporting this venerable financial
institution as it continues to evolve and transform to meet the
needs of its clients. This partnership is a ringing endorsement of
the next-generation possibilities afforded by Avaya’s cloud
offerings.”
“As it shows with its commitment to its clients, Standard
Chartered has shown a preference for strategic partner
relationships, and that’s a value that we at Avaya share,” said
Chris McGugan, Avaya Senior Vice President, Solutions &
Technology. “Our technology roadmaps are well aligned with Standard
Chartered’s evolving requirements, and we’re extremely proud to be
helping this 160-year-old institution continue delivering
incredible client experiences.”
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us
at www.avaya.com.
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Alex Aliasalalias@avaya.com
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