- E-Treatment services powered through MDLIVE by Evernorth
routinely deliver customers diagnoses and treatment plans within
one hour without any direct interaction
- Now available to U.S. Cigna Healthcare customers who have
coverage through the individual marketplace or their
employer
BLOOMFIELD, Conn., Sept. 12,
2024 /PRNewswire/ -- Cigna Healthcare, the health
benefits division of The Cigna Group (NYSE: CI), launched an
"E-Treatment" option through MDLIVE by Evernorth. Beginning this
month, customers have quick, flexible access to urgent care from
board-certified doctors, without any direct interaction via phone
or video.
For many common, lower-risk conditions, such as allergies, eye or
ear infections, urinary tract infections, and some respiratory
illnesses like the flu, customers can submit a virtual clinical
interview through the MDLIVE portal, and typically within one hour,
they will receive their diagnoses and personalized treatment
plans.
"Our customers lead busy lives, and getting care shouldn't be
put on the backburner," said Heather
Dlugolenski, U.S. employer strategy officer, Cigna
Healthcare. "By offering customers multiple ways to conveniently
connect with board-certified clinicians, they can be more effective
with their time and continue putting their health and vitality
first."
Through myCigna.com, customers click "Talk to a Doctor" to get
started with MDLIVE's virtual urgent E-Treatment option. The
virtual clinical interview typically takes 8-10 minutes to
complete. Once submitted, MDLIVE board-certified doctors review the
information and share back a diagnosis and treatment plan.
Customers are notified through a text or email when their visit
summary is ready, and any needed prescriptions are sent to the
customer's preferred pharmacy. If a higher level of care is needed,
a customer's care can be escalated to a video visit with the same
doctor or to in-person care.
"Patients and doctors alike recognize that some conditions
shouldn't require patients to wait to speak with a doctor to begin
having their illness assessed," said Dr. Eric Weil, chief medical officer, MDLIVE. "We
want to offer multiple options in the way that patients access
care, and our clients are demanding that. While not a substitute
for seeing a provider in person for more serious conditions,
E-Treatment enables choice and flexibility for patients. It also
frees up clinicians to practice at the top of their license by
spending time with patients when direct interaction is really
needed."
Internal data show that 99% of patients are happy with their
experience[1], and 34% were using MDLIVE virtual care for the first
time.[2] E-Treatment, which is powered by MDLIVE's acquisition of
the platform and technology from Bright.md, is now available to
customers* who have Cigna Healthcare insurance through the
Affordable Care Act individual marketplace or their employer, many
of whom have access to the service with a $0 co-pay. Many Cigna Healthcare customers also
have access to virtual urgent care, primary care, behavioral
(therapy and psychology) and dermatology.
*E-Treatment is available in U.S. states, except: Kansas, Mississippi, New
Mexico, West Virginia and
the District of Columbia.
About Cigna Healthcare
Cigna Healthcare is a health benefits provider that advocates for
better health through every stage of life. We guide our customers
through the health care system, empowering them with the
information and insight they need to make the best choices for
improving their health and vitality. Products and services are
provided exclusively by or through operating subsidiaries of The
Cigna Group (NYSE:CI), including Cigna Health and Life Insurance
Company, Connecticut General Life Insurance Company, Evernorth
Health companies or their affiliates and Express Scripts companies
or their affiliates. Such products and services include an
integrated suite of health services, such as medical, dental,
behavioral health, pharmacy, vision, supplemental benefits and
others. Learn more at CignaHealthcare.com.
1 Cigna Healthcare internal reporting among customers
with pilot access to E-Treatment who provided in-app feedback,
July 2024
2 Cigna Healthcare internal reporting of accounts with
pilot access to E-Treatment, June
2024
Media Contact:
Jocelyn Parker
313-510-4173
jocelyn.parker@cignahealthcare.com
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SOURCE Cigna Healthcare
