British Airways Check-In Glitch Causes Delays
06 September 2016 - 6:30PM
Dow Jones News
LONDON—British Airways suffered another in a series of computer
problems it has experienced this summer which has delayed flights,
again angering passengers.
The carrier said via Twitter that it was "experiencing some
problems" which its IT teams were trying to fix.
The airline, a unit of International Consolidated Airlines Group
SA, said it was it was "taking longer than usual" on Tuesday to
check in customers at London Heathrow, Europe's busiest airbus and
its hub, and London Gatwick.
British Airways has introduced a new check-in system which on
several occasions has snared passengers. The latest problem began
late Monday and continued into the busy morning departure period.
British Airways wouldn't say how many flights were affected by the
problem.
British Airways Chief Executive Alex Cruz in July said "if you
go back and look around the industry, there are way too many
examples of people implementing systems like these and going
through a tough period during the first few weeks." He called the
experience "frustrating," though told analysts at the time the
airline was "going in the right direction and disruption is really
at a minimum."
Airline passengers this summer has suffered a spate of
computer-related flight delays also at other airlines.
Delta Air Lines Inc., the U.S. No. 2 carrier, canceled more than
2,100 flights over three days following a computer glitch last
month. A part failure caused a power outage and a small fire,
knocking out a transformer. When power was restored some key
systems didn't come back online as planned.
A month earlier Southwest Airlines Co., the No. 4 U.S. carrier
by traffic canceled 2,300 flights over four days after a computer
meltdown.
British Airways apologized for delays to journeys. It
recommended passengers to check in online before reaching the
airport.
Write to Robert Wall at robert.wall@wsj.com
(END) Dow Jones Newswires
September 06, 2016 04:15 ET (08:15 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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