Discover Card Ranks Highest in Customer Satisfaction by J.D. Power
22 August 2019 - 9:01PM
Business Wire
For the fifth time in six years, Discover ranked highest for
credit card customer satisfaction among U.S. credit card companies
by J.D. Power. Discover received a total of 842 points out of a
possible 1,000, according to the J.D. Power 2019 U.S. Credit Card
Satisfaction Study SM, outpacing the industry average by 36 points,
and improving six points from 2018.
“Year in and year out, our hardworking employees deliver the
best cardmember experience possible because we keep our focus on
our customers, so this latest recognition from J.D. Power serves as
an honor to us all and a reminder that our work must continue,”
said Roger Hochschild, CEO and President of Discover. “The credit
card landscape remains competitive, and we continue to invest in
technologies that improve every customer interaction with us.”
The J.D. Power 2019 U.S. Credit Card Satisfaction StudySM
collected feedback from more than 22,000 credit card users,
measuring the level of satisfaction customers have with their
primary credit card company. Discover cardmembers ranked the
company highest in Overall Satisfaction, and Brand Image. Within
the Overall Satisfaction category, Discover ranked first for
rewards, credit card terms, communication and channel activities.
Within the Brand Image category, Discover ranked first for being
customer-driven, innovative, reliable, proactive, friendly, and
having a good reputation.
Earlier this year, Discover’s credit card mobile app, as well as
its website, Discover.com also ranked highest in customer
satisfaction among U.S. credit card companies, by J.D. Power in the
U.S. Credit Card Mobile App Satisfaction StudySM and the U.S.
Online Credit Card Satisfaction StudySM.
Customer service and satisfaction have been Discover hallmarks
since the company’s founding in 1986, and the company continues to
offer cardmembers 24/7 live, U.S.-based customer service by phone,
online and via in-app messaging. In 2017, Discover extended its
cardmember benefits when it became the first major credit card to
provide its cardmembers with the ability to activate Social
Security number alerts and new account alerts for free1.
Discover is the only major credit card that offers a full suite
of cards, all with no annual fee2, including cash back, travel,
business and student cards. Other cardmember benefits include:
- Cashback Match – only Discover automatically matches all the
cash back cardmembers earn at the end of their first year3
- FICO® Credit Scores for free on monthly statements and online
through Credit Scorecard4
- $0 Fraud Liability Guarantee – Cardmembers are never
responsible for unauthorized purchases on their Discover card
- Ability to redeem rewards for cash in any amount and at any
time; plus, cashback never expires5
- Freeze it® – An on/off switch that enables cardmembers to
freeze their account in seconds using the Discover mobile app or
website if they misplace their card to prevent new purchases, cash
advances and balance transfers
For more information about Discover, visit www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts and certificates of
deposit through its direct banking business. It operates the
Discover Global Network comprised of Discover Network, with
millions of merchant and cash access locations; PULSE, one of the
nation's leading ATM/debit networks; and Diners Club International,
a global payments network with acceptance in 190 countries and
territories. For more information, visit
www.discover.com/company.
1Discover® Identity Alerts are offered by Discover Bank at no
cost, only available online, and currently include the following
services: (a) daily monitoring of your Experian® credit report and
an alert when a new account is listed on your report; (b) daily
monitoring of thousands of Dark Web sites known for revealing
personal information and an alert if your Social Security Number on
is found on such a website. The Primary cardmember must agree
online to receive identity alerts. To see a list of Frequently
Asked Questions, visit discover.com/freealerts.
20%-25.24% intro APR for purchases for 6-14 months and 0%-23.24%
for balance transfers for 6-14 months, then variable 14.24%-25.24%.
Cash advance variable APR: 27.24%. Call 1-800-DISCOVER or visit
Discover.com for details about credit costs and terms. Pricing as
of 8/22/19 and is subject to change.
3 Cashback Match: After the first 12 consecutive billing periods
that your new account is open, we will match all of the cash back
rewards you've earned and apply them to your account in the
following one or two billing periods. This promotional offer may
not be offered in the future.
4FICO® SCORE FOR DISCOVER CARDMEMBERS: Your FICO® Credit Score,
key factors and other credit information are based on data from
TransUnion® and may be different from other credit scores and other
credit information provided by different bureaus. This information
is intended for and only provided to Primary account holders who
have an available score. See Discover.com/FICO. FICO is a
registered trademark of the Fair Isaac Corporation in the United
States and other countries.
5Discover will credit your account with your reward balance if
your account is closed or has not been used in 18 months. See
rewards terms and conditions.
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version on businesswire.com: https://www.businesswire.com/news/home/20190822005117/en/
Derek Cuculich Discover Media Relations 224-405-0665
derekcuculich@discover.com @Discover_News
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