Four Seasons Hotels and Resorts Ranked Highest in Latest J.D. Power and Associates Study
29 July 2004 - 5:13AM
PR Newswire (US)
Four Seasons Hotels and Resorts Ranked Highest in Latest J.D. Power
and Associates Study Luxury Leader Lauded for Overall Guest
Satisfaction TORONTO, July 28 /PRNewswire-FirstCall/ -- Four
Seasons Hotels and Resorts received the top ranking in the luxury
hotel segment in the J.D. Power and Associates 2004 Domestic Hotel
Guest Satisfaction Index Study(SM), released yesterday. In addition
to scoring highest in annual guest satisfaction, Four Seasons also
led in another key measure of guest loyalty. The percentage of
those surveyed who said they "definitely will" recommend Four
Seasons to someone else. "Four Seasons is pleased to be ranked the
number one luxury hotel company by respondents to JD Power's annual
survey of hotel guests in the United States. This reinforces the
comments we receive from our guests around the world every day, who
say that the Four Seasons experience is like no other," said Wolf
Hengst, president, worldwide hotel operations, Four Seasons Hotels
and Resorts. "Exceptional service in one of a kind settings is our
constant goal, and it's resulted in Four Seasons being the most
honoured hotel company in the world." Dedicated to continuous
innovation and the highest standards of hospitality, Four Seasons
invented luxury for the modern traveller. From custom-made beds to
soothing spas and 24-hour services, Four Seasons pioneered and
continues to evolve a true "home away from home" for those who know
and appreciate the best. The Four Seasons experience comes to life
through its employees - people who share a singular focus on guest
satisfaction and who are inspired to give great service. Founded in
1960, Four Seasons has followed a targeted course of expansion,
opening hotels in major city centers and exceptional resort
destinations around the world. Currently with 63 hotels in 29
countries, and more than 20 properties under development, Four
Seasons will continue to lead luxury hospitality with innovative
enhancements, making business travel easier and leisure travel more
rewarding. For more information on Four Seasons, visit
http://www.fourseasons.com/. DATASOURCE: Four Season Hotels and
Resorts CONTACT: Elizabeth Pizzinato, Four Seasons Hotels and
Resorts, (416) 441-4335,
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