PALO ALTO, Calif. and DENVER, Dec. 13,
2021 /PRNewswire/ -- Zenarate
(https://www.zenarate.com/), the world's leading conversation
simulation solution, and Genpact will co-lead a workshop, "Develop
Top Performing Agents Through AI Conversation Simulation,"
tomorrow, December 14, at the
Customer Contact Week (CCW) conference in Las Vegas. The session, set for 1:30 p.m. PT, will highlight how Genpact, a
global professional services firm focused on delivering digital
transformation, is using Zenarate AI Coach to create confident
top-performing agents delivering industry-leading KPIs.
For more information, please visit:
https://www.customercontactweekdigital.com/events
Customer Contact Week is the world's largest customer contact
event series, taking place in Las Vegas,
NV (December 13-16, 2021). It
features cutting-edge content from an unmatched collection of the
top executives and business leaders in the customer contact and CX
profession. CCW was established in 1999 to provide call center
leaders an opportunity to discuss best practices for customer
service centers.
Workshop Details:
Presenters:
Brian Tuite, CEO &
Co-Founder, Zenarate
Holly Gagnard, VP - Customer
Success, Zenarate
Max Feil, Global Head of Customer
Service & Contact Center, Genpact
Raj Subramanian, Vice President - Digital and Analytics
The workshop will focus on the power of AI Conversation
Simulation, and how Genpact's AI Coach is empowering its agents to
master high-impact call and chat scenarios with live customers by
deploying client best and required practices. The session will
highlight how AI Coach accelerates agent speed-to-proficiency,
closes 2x-to-3x performance gaps, and eliminates compliance
anxiety. Workshop attendees will learn how AI conversation
simulation creates confident top-performing new hires before their
first call and closes tenured agent skill gaps. The workshop will
include a live demo immersing both agents and audience members in
conversation simulation and real-time coaching. The session will
demonstrate how Zenarate's AI Coach requires no personal or account
information and no IT integration for pilot or enterprise
deployment.
About Genpact
Genpact (NYSE: G) is a global professional services firm that
makes business transformation real. Led by our purpose -- the
relentless pursuit of a world that works better for people -- we
drive digital-led innovation and digitally enabled intelligent
operations for our clients. Guided by our experience reinventing
and running thousands of processes for hundreds of clients, many of
them Global Fortune 500 companies, we drive real-world
transformation at scale. We think with design, dream in digital,
and solve problems with data and analytics. Combining our expertise
in end-to-end operations and our AI-based platform, Genpact Cora,
we focus on the details – all 90,000+ of us. From New York to New
Delhi, and more than 30 countries in between, we connect
every dot, reimagine every process, and reinvent the ways companies
work. We know that reimagining each step from start to finish
creates better business outcomes. Whatever it is, we'll be there
with you – accelerating digital transformation to create bold,
lasting results – because transformation happens here.
About Zenarate
Zenarate's AI Coach helps leading brands develop top-performing
customer-facing teams through AI conversation simulation.
Zenarate's AI Coach is used worldwide every day in over a dozen
countries, including the
U.S., Canada, Mexico, Philippines, India,
and Europe and supports twelve languages. Zenarate
Customers include 7 of the top 10 U.S. financial institutions, 2 of
the top 5 BPOs, and leading companies in the healthcare,
technology, and services industries. For more information,
visit www.zenarate.com.
Media Contact:
Terri
Douglas
Catapult PR
303-808-6820
tdouglas@catapultpr-ir.com
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SOURCE Zenarate