CORRECTING AND REPLACING/Convergys Announces Implementation of Enhanced Real-Time Convergent Charging Solution with First North American Client NTELOS

CINCINNATI & WAYNESBORO, Va.--(BUSINESS WIRE)--October 15, 2009--

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has successfully implemented its enhanced Real-Time Convergent Charging Solution with NTELOS, a leading regional provider of wireless and wireline communications services to consumers and businesses.

NTELOS is the first North American client to benefit from the recently enhanced Convergys solution, which boasts improved scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services to their subscribers.

Increasing price competition for prepaid subscribers is leading to revenue erosion and subscriber churn among telecommunications providers. Convergys' Real-Time Convergent Charging Solution enables providers to respond quickly to competition thanks to a flexible charging environment that enables the creation of compelling, fast-to-market service bundles and promotions targeting the most desirable prepaid subscribers.

NTELOS is using the convergent charging solution for real-time Intelligent Network call control, rating and charging, balance management, and customer care for its prepaid customer base. Convergys provides platform hosting and management of the solution for NTELOS in a service bureau environment.

"Convergys' ability to deliver on schedule its highly flexible, pre-integrated prepaid charging solution to NTELOS is a testament both to its people and its solutions, which are designed for easy integration into an existing BSS/OSS platform," said Frank Guido, President, NTELOS wireless. "NTELOS is already benefitting from the solution's flexible rating capabilities and real-time service control and providing the advanced services that excite our subscribers."

"Convergys' Real-Time Convergent Charging Solution provides the true convergence of payment and service that has rapidly emerged as a must for providers to differentiate their offerings and attract and retain high value subscribers," said Bob Lento, President, Information Management, for Convergys. "With real-time convergent charging powered by Convergys, NTELOS is delivering the advanced voice, data, and content services that drive sustained customer loyalty."

Convergys Smart BSS Solutions are designed to deliver comprehensive support for convergent services, enabling real-time marketing innovation minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of Fortune's Top 10 communications companies.

About NTELOS

NTELOS Holdings Corp. is an integrated communications provider with headquarters in Waynesboro, Virginia. NTELOS provides products and services to customers in Virginia, West Virginia, Kentucky, Ohio, Tennessee, Maryland, and North Carolina, including wireless phone service, local and long distance telephone services, IPTV-based video services, and data services for internet access and wide area networking. Detailed information about NTELOS is available at www.ntelos.com

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources:

Convergys Podcast 'A Real Time Opportunity'

Convergys Webinar Making the Case for Real-Time Convergent Charging

Download Convergys' Real-Time Convergent Charging Solution Brochure

Follow Convergys on Twitter

Receive Convergys news releases by EMAIL

 
    CONTACT: Convergys Business & Financial Media - John Pratt, +1 513 723 3333

or

john.pratt@convergys.com

or

Convergys Trade & Social Media - Jeff

Hazel, +1 513 723 7153 or

jeff.hazel@convergys.com

or

NTELOS, Mike

Minnis, +1 540 946 7290 or minnism@NTELOS.com

 
    SOURCE: Convergys Corporation 
Copyright Business Wire 2009