Quadient experiences strong demand for integrated, cross-channel communications among Mail solutions customers
20 October 2023 - 3:15AM
Quadient experiences strong demand for integrated, cross-channel
communications among Mail solutions customers
Quadient (Euronext Paris: QDT),
a leader in helping businesses create meaningful customer
connections through digital and physical channels, experiences
strong momentum on digital adoption among its Mail-Related Solution
customers, with Quadient’s multi-channel document distribution
software sales increasing fast, particularly in North America. By
September 2023, these revenues had grown by 40% year-on-year,
underpinned by the success of Quadient's cross-selling
strategy.
Recognizing that different businesses are at
varying stages of their digital transformation journey - some rely
heavily on paper-based processes, while others are poised for the
next step - the company has been investing to provide a combination
of advanced mailing systems and omnichannel communications software
that, together, automate, secure and streamline document
workflows.
“Quadient continues to differentiate itself by
helping organizations navigate through the evolving changes of
hybrid communications, enabling businesses to connect with
customers more effectively through smart mailing solutions, package
management solutions, and omni-channel customer communications
platforms.” Source: IDC, Quadient Stresses Productivity and
Security with Latest Intelligent Mailroom Solutions, October 10,
2022 (lcUS49775122).
Over the first half of the year, Quadient has
experienced strong adoption of its newest range of intelligent mail
solutions, the iX-Series, with 26.7% of its Mail-Related customer
base already equipped with an upgraded system. The company
anticipates this trend to continue to accelerate, with postal
organizations also driving customers to upgrade to more advanced
and secure technologies through new regulations, such as the
Intelligent Mail Indicia (IMI) in the United States. Quadient is
taking this opportunity to upgrade its installed base while giving
customers the digital tools they need to meet customer expectations
for new digital processes and interactions.
"In today's fast-paced, digitally driven world,
businesses need to adapt to the changing landscape of customer
expectations,” notes Alain Fairise, Chief Solutions Officer for
Mail-Related Solutions at Quadient. “Quadient is committed to
ensuring our customers are equipped to excel in the digital age. We
enable businesses to communicate with mail or through digital
channels, or a mix of both, with solutions that provide the
flexibility and scalability that our customers expect.”
Quadient's comprehensive suite of solutions goes
beyond mail to provide businesses with the tools to modernize their
operations and enhance their interactions with customers in an
increasingly digital landscape. With a customer base of 440,000
businesses spanning the globe, Quadient enables billions of
customer communications and transactions annually through its
software, mail and smart parcel locker solutions.
About Quadient®Quadient is the
driving force behind the world’s most meaningful customer
experiences. By focusing on three key solution areas, Intelligent
Communication Automation, Parcel Locker Solutions and Mail-Related
Solutions, Quadient helps simplify the connection between people
and what matters. Quadient supports hundreds of thousands of
customers worldwide in their quest to create relevant, personalized
connections and achieve customer experience excellence. Quadient is
listed in compartment B of Euronext Paris (QDT) and is part of the
CAC® Mid & Small and EnterNext® Tech 40 indices. Quadient
shares are eligible for PEA-PME investing. For more information
about Quadient, visit www.quadient.com.
ContactsJoe Scolaro,
QuadientGlobal Press Relations Manager+1
203-301-3673j.scolaro@quadient.com
Sandy Armstrong, Sterling KilgoreDirector of
Media &
Communications+1-630-699-8979sarmstrong@sterlingkilgore.com
- PR_MRS_Customer base digitalization_EN_final
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