- The company was the first in the sector to obtain the
certification and remains at the forefront, reinforcing its
commitment to innovation and striving for leadership
in BTO.
- Over 3,000 employees across more than 50 campaigns in 17
countries have participated in various idea generation initiatives,
fostering bottom-up innovation and creativity.
SÃO PAULO, July 11,
2024 /PRNewswire/ -- Atento, a global leader in
customer relationship management and business transformation
process outsourcing (CRM/BTO) services
and the industry leader in Latin
America, proudly announces that it has maintained the ISO
56002 certification for the fourth consecutive year. This milestone
underscores Atento's dedication to innovation
management.
As the first company in the customer relations industry to earn
this prestigious certification, Atento continues to lead the way in
innovation. The ISO 56002 recertification validates the maturity of
Atento's innovation processes and its commitment to excellence and
continuous improvement. By fostering an environment that promotes
creativity, collaboration, critical thinking, and experimentation,
Atento keeps the customer at the heart of all its decisions,
developing innovative solutions that meet evolving needs and
expectations.
"ISO 56002 reaffirms our commitment to innovation and
excellence," said Eduardo Aguirre,
Chief Transformation Officer and Global CIO of Atento. "Our culture
of innovation is key to Atento's ongoing success and our pursuit of
BTO leadership. We are proud of our progress and remain dedicated
to pushing the boundaries of innovation."
Atento has reinforced its innovation journey through several
core pillars, establishing itself as a benchmark in transforming
processes, services, products, and organizational culture. In
recent years, over 3,000 employees have participated in over 50
Atento Ideas campaigns, a program designed to encourage idea
generation and development across the company. These initiatives
aim to enhance customer experience, operational efficiency, and the
overall employee experience.
During this period, Atento also hosted over 50 workshops and
events focused on innovation and creativity in the 17 countries
where it operates. The company developed numerous MVPs (Minimum
Viable Products) and prototypes, validating ideas and generating
new, often disruptive, products.
"We believe that innovation is essential to our success and is
critical for driving business growth," concluded Aguirre. "We will
continue to break barriers and drive strategic innovation to
transform business processes, achieve operational efficiency, and
ensure continuous evolution."
Learn more about innovation at Atento at
https://atento.com/en/innovation-hub/https://atento.com/pb/innovation-hub/
About Atento
Atento is the largest provider of customer relationship
management and business transformation outsourcing ("CRM BTO")
services in Latin America and as
one of the global leaders. Furthermore, Atento ranks as a top
provider of nearshoring CRM BTO services for US-based companies.
Since its inception in 1999, the company has expanded its business
model across 17 countries, employing 110,000+ people. Serving over
400 clients, Atento delivers a broad spectrum of CRM BTO services
across multiple channels. The majority of Atento's clients include
multinational corporations across telecommunications, banking and
financial services, healthcare, retail, and government sectors. In
recent years, Atento has earned accolades for its excellence from
various industry analysts globally, including Everest, Gartner,
Frost & Sullivan, and ISG. Forbes recognized it as one of the
100 best companies to work for in Spain in 2023, while Great Place to Work® has
consistently ranked it among the top 25 companies to work for
worldwide. Atento has also distinguished itself as the first
company in the sector worldwide to secure the ISO 56002 Innovation
Management Certification for three consecutive
years. For more information, visit
www.atento.com
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