Top Customer Contact Executives Return to
Music City for CX Strategy Enhancement, Expert Insights, Innovative
Solutions, and Engaging Keynotes from Industry Leaders
NEW
YORK and NASHVILLE,
Tenn., July 16, 2024 /PRNewswire/
-- Customer Contact Week (CCW), the leading event series
committed to catering to professionals within the customer service
industry, is proud to announce its final 2024 event, CCW Nashville,
from October 23-25 at the Omni
Nashville. This event will feature top industry leaders and
innovative strategies shaping the future of customer contact. CCW
is led by CCW Digital and powered by CMP Research.
CCW Nashville will explore the ongoing role of emerging
technology in customer contact and how these innovative tools will
influence employee experiences and workforce management. The event
series continues to keep its finger on the pulse of evolving trends
in CX while cultivating insights and strategies for optimal
success.
This year's spotlight is Tech at Work: the ways employees and
technology in contact centers interact to create exceptional
experiences for all. Attendees will discover how to explore the
bounds of emerging technology through the lens of the employee
experience and best practices for leveraging tech in your
day-to-day operations.
Headlining the event is Peter
Fader, Professor of Marketing at The University of Pennsylvania and Co-Founder of
Incompass Labs. Additional notable speakers include Nick Masi from Lowe's, Sallie Freas from Truist, Chrissy McNutt from Grubhub, and
Steve Chambers from Sutter
Health.
Key program themes include:
- Workforce Management & Development: Focusing on
managing remote teams, retaining top talent, and implementing
effective training programs.
- Generative AI & Emerging Technology: Exploring AI
and automation's role in enhancing customer interactions and agent
performance.
- Leadership & Culture: Best practices for fostering a
high-performance, inclusive, and empathetic work environment.
- Digital Transformation & Innovation: Strategies for
successful digital transformations and optimizing omnichannel
approaches.
- Operations & Efficiency: Practical solutions to
improve contact center operations and agent productivity.
- Customer Experience & Engagement: Trends and
strategies for creating seamless, personalized customer
experiences.
"We're thrilled to end our incredible 2024 season in
Nashville and conclude our event
series that not only continues to address the current challenges in
CX but also sets the stage for the future of customer contact,"
said Mario Matulich, President of
Customer Management Practice. "This year's lineup of speakers and
themes promises to inspire and equip attendees with the tools to
elevate their customer engagement strategies to new heights and
dive into the next era of innovation for workforce management,
digital tools, strategic leadership, training & development,
and more."
In addition to numerous opportunities for networking, learning,
and benchmarking, CCW Nashville will help attendees expand the role
of tech in the workforce through the CCW Executive Certificate
Series and a two-course Workforce Blueprint, designed to highlight
topics across workforce management, learning and development,
leadership, and more.
CCW Nashville follows at the helms of CCW Vegas 2024, the
largest CCW event to date, with over 4,000 attendees. For more
information on upcoming speakers or to register,
visit: https://www.customercontactweekfall.com/.
About Customer Contact Week
Customer Contact Week
(CCW) is the premier event series in the customer care industry,
attracting thousands of attendees worldwide. Founded in 1999 as
Call Center Week, CCW has become a hub for customer experience (CX)
and contact center leaders. With a well-rounded program of
conferences and expos, attendees participate in four days of
learning, networking, and innovation. CCW brings together over
5,000 attendees, 245 solution providers, and over 250 expert
speakers. The event provides a unique opportunity for attendees to
learn from the best in the industry, network with peers, and gain
insights into the latest trends and technologies. CCW is presented
by the Customer Management Practice (CMP), a leading market
intelligence firm for the customer management industry, providing
comprehensive research, marketing, and business development for
organizations dedicated to serving the customer management sector.
For more information,
visit www.customercontactweek.com.
About Customer Management Practice
The Customer
Management Practice (CMP) is a leading market intelligence firm for
the customer management industry, offering a comprehensive suite of
events, research, marketing, and business development services. As
a trusted partner to customer contact executives, CMP addresses the
pressing challenges through various channels, including live events
such as its industry-leading series, Customer Contact Week, online
event communities, and cutting-edge industry research. With
research-backed insights and data-driven advisory services, CMP
provides its clients with a holistic view of their customer
management issues. It delivers new perspectives for executives
craving a clear understanding of their strengths and weaknesses
relative to their peers and the industry. CMP's solutions empower
executives to develop customer management skills, transforming
customers into raving fans. CMP is dedicated to making its client's
customer management rockstars. CMP's team of experts draws upon
years of experience in the industry to provide tailored solutions
that meet each client's unique needs to improve their customer
experience, streamline operations, and boost their bottom line. For
more information, visit:
www.customermanagementpractice.com/.
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SOURCE CCW: Customer Contact Week