Hybrid Cloud Leader Maintains Stand-out
Customer Service Excellence With World-Class Net Promoter, CSAT,
and Industry Scores Amid Rapid Customer Growth
BOSTON, July 30, 2024 /PRNewswire/ -- Nasuni, a leading
enterprise data platform for hybrid cloud environments, has been
recognized for its best-in-class customer service, receiving a
NorthFace ScoreBoard Service Award from the Customer Relationship
Management Institute (CRMI) for the fourth year in a row as well as
eight Badge Awards in G2's 2024 Summer Reports.
The NorthFace ScoreBoard Service Award — now in its 25th year —
demonstrates Nasuni's ongoing commitment to customer service and
satisfaction by building long-term customer loyalty. This highly
sought-after industry recognition is reinforced by Nasuni's
leadership in competitive G2 industry categories, including Hybrid
Cloud Storage Solutions and Disaster Recovery. Nasuni's G2 score is
a composite of market presence analytics and customer satisfaction
ratings.
"These recognitions, especially the NorthFace ScoreBoard Service
Award for four years in a row, are a great validation of
Nasuni's customer service excellence," said Jason DePardo, Vice President of Customer
Success and Services at Nasuni. "Our company is founded on
delivering the highest levels of support throughout the customer
lifecycle. We're not only committed to providing the best
enterprise data platform for hybrid cloud, giving customers
enhanced productivity and data intelligence, but also ensuring that
our customers remain very happy and fully supported after
implementation."
Nasuni achieved a Net Promoter Score (NPS) of 87, audited and
awarded by the CRMI, which established the NorthFace ScoreBoard
Service Awards program in 2000 to recognize organizations that
offer excellent services to their customers. NPS system creator
Bain & Company regards an NPS system score of 50 as excellent,
while a result of 80 or more is exceptional. Nasuni also achieved
an impressive Transaction Survey ScoreBoard Index (SBI) rating of
4.8 for overall technical support and a 9.5/10 Customer
Satisfaction (CSAT) rating. Under the ScoreBoard Index (SBI) rating
system, companies need to achieve a score of 4.0 or more on a scale
of 5 to qualify for the award. Nasuni's scores were based on an
audit of over 1,300 customer responses.
"While we are extremely proud of these accomplishments and our
latest NPS score, we're more pleased with Nasuni's culture of
listening to our customers and taking action on their feedback,"
says David Grant, President at
Nasuni. "The support and NPS surveys are part of our in-depth
'Voice of the Customer' program where customer analytics and
responses inform our decisions on where to invest our resources and
product improvements. We are grateful to have such amazing feedback
to guide continuous improvements that benefit our customers."
Nasuni's customer service achievements and stand-out metrics
align with what the company is hearing from customers:
- Charles Douglass, IT Director at
McKim & Creed said: "The support team is outstanding and their
product development team really listens to our concerns. We're
currently working in integrating Nasuni into AI based solutions to
help with proposal generation."
- Paul Petty, Digital Strategy
Leader at Laing O'Rourke, commented: "Nasuni has a good engagement
model with customers, user communities and events to share
experiences and gather feedback. This is seen with strong roadmaps
that actually deliver on features we want to see. The support has
been extremely good from the first point of contact through to
resolution."
- Matt Jeske, Director of IT at
Esi, said: "There is best-in-class customer support in the
partnership that Nasuni has to offer. I've been in the industry 25
years, I very much value a partnership that is not about just
closing the deal. It's about ensuring that customer success is
going to exist."
To learn more, please visit Nasuni's Customer Success page.
About Nasuni
Nasuni is a scalable data platform for
enterprises facing an explosion of unstructured data in an AI
world.
The Nasuni File Data Platform delivers effortless scale in
hybrid cloud environments, enables control at the network edge, and
meets the modern enterprise expectation for insight- and AI-ready
data. It simplifies file data management while increasing storage
access and performance. Its best-in-class file recovery protects
customers against a range of cyber threats and eliminates the need
for specialized backup and disaster recovery – all while cutting
the cost of infrastructure by up to 65%.
Organizations worldwide rely on Nasuni, spanning across the
manufacturing, construction, energy, consumer goods, and public
sectors. Nasuni's corporate headquarters is located in Boston, Massachusetts, and the company
delivers services to over 70 countries. For more information, visit
www.nasuni.com.
Social Media Links
Twitter: http://www.twitter.com/nasuni
LinkedIn: https://www.linkedin.com/company/nasuni
Blog: http://www.nasuni.com/blog
Media Contacts
US: Kristin
Concannon
Nasuni
Phone: 617-416-2873
Email: kconcannon@nasuni.com
UK/Europe: Beth Collinson
Waters Agency
Phone: +44 (0)7749 344 280
Email: nasunipr@watersagency.com
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