APPEALIE has announced the winners of the 2025 SaaS Awards. 14
SaaS apps were recognized for their demonstrated excellence and
customer outcomes. Winning SaaS platforms, including Birdeye,
ChurnZero, Weave and Xero.
SAN
DIEGO, Jan. 15, 2025 /PRNewswire-PRWeb/ --
APPEALIE has announced the winners of the 2025 SaaS Awards.
Customer success remains the cornerstone of
exceptional SaaS platforms, and this year's winners exemplify that
commitment. They have demonstrated outstanding performance by
prioritizing innovation, usability, and customer outcomes,
showcasing excellence that drives the entire SaaS industry
forward.
14 SaaS apps were recognized for their demonstrated excellence
and customer outcomes. Winning SaaS platforms, including Birdeye,
ChurnZero, Weave and Xero.
"Customer success remains the cornerstone of exceptional SaaS
platforms, and this year's winners exemplify that commitment," said
Arabella Solaybar of APPEALIE. "The 2025 APPEALIE SaaS Award
honorees have demonstrated outstanding performance by prioritizing
innovation, usability, and customer outcomes, showcasing excellence
that drives the entire SaaS industry forward.
As an indicator of APPEALIE's SaaS Award selectivity, the
Overall SaaS Award winners averaged over 4.6 stars on the most
popular software review platforms (G2, Capterra, and GetApp - all
of which use a 5-star rating scale).
The 2025 APPEALIE SaaS Award winners are presented below:
OVERALL SAAS AWARD WINNERS
Overall, SaaS Award winners were selected using Net Promoter
Scores™ (NPS), UI/UX, recent product improvements, and third-party
analyst research, among other criteria.
With the continued growth in entries and competition to the
APPEALIE SaaS Awards, the Overall SaaS Award winners now
incorporate specific product categories and customer segments.
Customer Segment: Enterprise
Analytics + Business Intelligence
Collaboration & Productivity
Customer Service
Development + DevOps
Marketing
Vertical Industry
Customer Segment: Small Business + Mid-Market
Analytics + Business Intelligence
Collaboration & Productivity
- Exdion Solutions Inc.
- Telekit by Vail Systems
Customer Service
Design
ERP + Finance
IT Management + Operations
Security
SaaS Customer Success Award Winners
- Birdeye
- Churnzero
- Exdion Solutions Inc.
- Pushpay
- Tripleseat
- Xero
SELECTED SAAS AWARD WINNER PERSPECTIVES
"We are honored to be recognized in the 2025 APPEALIE SaaS +
Software Awards," said Eric
Giesecke, CEO of Planet DDS. "This achievement reflects the
impact of our innovative cloud solutions, including the debut of
DentalOS™, the industry's first open dental operating system that
empowers dental support organizations with scalable, customizable
technology to drive growth and efficiency. Seeing our customers
succeed with our technology is what drives us forward and inspires
us to keep raising the bar."
"We are honored to receive the APPEALIE SaaS Customer Success
Award for the second time. This recognition reaffirms our
unwavering commitment to our customers and their success. At
Exdion, every AI-driven SaaS+ innovation is crafted with our
customers and their end clients in mind, delivering precision,
efficiency, and value at every step. We deeply appreciate the trust
our customers place in us and remain dedicated to providing digital
transformation solutions that empower them to thrive." – L.S. Ram,
Founder & CEO, Exdion Solutions Inc.
"We are deeply honored to be recognized as an Overall SaaS Award
winner in the Security category by APPEALIE. This award is a
testament to our team's relentless commitment to innovation and our
mission to simplify identity governance and administration (IGA),
while delivering real value to our customers," said Deepak Taneja, CEO and co-founder of Zilla
Security. "At Zilla, we believe that identity is the new security
perimeter, and we are proud to empower businesses to securely
govern their identities with a modern IGA platform. This
recognition inspires us to keep raising the bar in our
industry."
"We are incredibly honored to receive the 2025 APPEALIE SaaS
Award in the Customer Service category for Small Business +
Mid-Market", said Gary Specter, CEO
of Simpro Group. "This recognition is a testament to our dedication
to continually improving and delivering exceptional service and
customer support every day. It inspires us to keep innovating and
pushing the boundaries of what's possible, ensuring our clients
always receive the best possible experience. A big thank you to our
customer service team. We couldn't have done it without you."
"We are setting the standard for redefining analytics and
business intelligence, delivering unmatched flexibility,
scalability, and AI-driven capabilities to meet today's complex
business needs," said Jay Allardyce,
General Manager, Data & Analytics at insightsoftware. "Winning
the 2025 APPEALIE SaaS Awards for Analytics + Business Intelligence
validates our thought leadership and engineering culture in the
market as we leverage AI to re-imagine our offerings, empowering
product and data teams to spend x-factor less time wrangling data
and more time delivering highly engaged data-driven products for
their users."
"Our focus has always been on delivering an exceptional customer
experience, whether that's through the products we deliver or our
support and service model. At the core of this commitment is the
belief that cultivating meaningful connections — between our team,
our product, customers, and the communities they serve — helps
create thriving communities. It's an honor to be recognized for
another consecutive year." - Cole
Schofield, Senior Vice President of Customer Success at
Pushpay.
"Telekit is honored to be recognized as an Overall SaaS Award
winner in two categories at the 2025 APPEALIE SaaS + Software
Awards: Collaboration & Productivity and Design for Small
Business + Mid-Market. At Telekit, we are committed to making
customer service a hassle-free and productive experience for both
employees and customers. Our focus is on empowering small business
owners to interact with customers confidently and resourcefully,
without being limited by cumbersome, expensive technologies." –
Swetha Viswanatha, Product Lead of
Telekit at Vail Systems
ABOUT APPEALIE
The APPEALIE SaaS Awards are the most selective in software.
Winning SaaS apps are selected on the basis of customer feedback
and data, including Net Promoter Scores™. APPEALIE also conducts
further due diligence beyond entrant applications to ensure each
winner meets its standards of excellence.
Pronounced "appeal-eee," our name APPEALIE originates from our
mission to recognize the most appealing apps in SaaS.
https://appealie.com/
Attribution: Net Promoter, Net Promoter Score, and NPS are
registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred
Reichheld.
Media Contact
Matthew Harney, APPEALIE,
5889574230, operations@appealie.com, https://appealie.com/
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