IR Prognosis Delivers Rapid Migration to Cloud-Delivered UC Solutions Using the Avaya IP Office Platform
09 September 2015 - 11:45PM
Business Wire
Unified Communications Solution Gives Service
Providers Visibility, Insight and Control of their Avaya Midmarket
Engagement Solution offering
IR, the leading global provider of proactive performance
management software for critical IT infrastructure and
communications ecosystems today fully announced its support for the
Avaya IP Office platform in its award-winning Prognosis line of
communications experience management solutions. Prognosis for UC
now gives Service Providers the real-time, 360 degree end-to-end
visibility needed to deliver service assurance to customers using
Avaya’s midmarket engagement solution.
Fully compliant with Avaya IP Office 9.1, Prognosis has been
designed with Service Providers in mind, putting them in the best
position to capture market share and drive superior margins when
delivering Avaya IP Office Unified Communications-as-a-Service,
hybrid or on-premises to mid-sized businesses.
Built for the midmarket, the Avaya IP Office Platform is one of
the most powerful and intuitive communications solutions available.
Avaya IP Office allows businesses to connect and collaborate in
real-time without limitations. All platforms, however, require
management in order to ensure a high quality user experience.
Prognosis for UC leverages joint development efforts with Avaya to
improve operational efficiency for IP Office users, giving them the
ability to manage performance and identify issues before they
become an issue. Additionally, Prognosis for UC is the only
performance management solution to provide in-flight data on Avaya
SBC-E, as well as end-to-end voice quality and call
visualization.
“Clear and reliable communication is crucial to every company,
but maintaining and supporting that level of reliability can be
complex and time-consuming, especially for companies without the
resources to do so,” said Darc Rasmussen, CEO, IR. “This puts a lot
of pressure on Service Providers to keep these customer
communication solutions running smoothly and within budget.
Prognosis for UC virtually eliminates any issues before their
customers even notice, allowing for more time to focus on ongoing
services.”
Prognosis for UC gives Avaya IP Office users and Service
Providers the ability to understand the hop-by-hop voice path and
specific devices that cause quality impairment both in real-time as
well as historically. Service Providers will continue to use
Prognosis for UC to reduce operational costs while ensuring
customer experience and enhanced service level agreements (SLAs)
with complete ITIL alignment. Service Providers can now also offer
a 5 9’s service based on Avaya IP Office.
The solution is available immediately from Avaya, its channel
partners or directly from IR.
“Communications issues like one-way audio and dropped calls are
costly not only for any midmarket business, but also the partners
that support them,” said Eric Rossman, Vice President, Developer
Relations, Avaya. “Prognosis for UC gives our Avaya IP Office
customers and partners enterprise-class proactive visibility into
their VoIP network to quickly diagnose issues in an intuitive
manner, maximizing return of investment through reduced ongoing
support and staffing costs.”
About IRIR is the corporate brand name of Integrated
Research Limited (ASX:IRI), the leading global provider of
proactive performance management software for critical IT
infrastructure, payments and communications ecosystems. More than
1000 organizations in over 60 countries—including some of the
world’s largest banks, airlines and telecommunication companies
rely on IR Prognosis to provide business critical insights and
ensure continuity-critical systems deliver high availability and
performance for millions of their customers across the globe. For
further information on IR, visit www.ir.com.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150909005073/en/
IRKevin Ryder, +61 2 9966 1066media@ir.com
Integrated Research (ASX:IRI)
Historical Stock Chart
From Jun 2024 to Jul 2024
Integrated Research (ASX:IRI)
Historical Stock Chart
From Jul 2023 to Jul 2024