Five9 Wins 2024 “Workforce Innovation of the Year” at the Customer Contact Week (CCW) Excellence Awards
07 June 2024 - 5:30AM
Business Wire
Five9 Workforce Engagement Management (WEM)
recognized for empowering businesses to optimize agent performance,
drive efficiencies, and deliver superior customer experiences
Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform,
today announced its Workforce Engagement Management (WEM) solution
has been awarded “Workforce Innovation of the Year” at the 2024
Customer Contact Week (CCW) Excellence Awards in Las Vegas, NV. The
Customer Contact Week (CCW) Excellence Awards recognize the most
innovative companies and top-performing executives for their
extraordinary contributions to the customer contact industry.
Five9 Workforce Engagement Management (WEM) outranked 7 vendor
finalists with its ability to easily integrate comprehensive
workforce management and quality management data with the most
popular CRM systems (including Oracle Service Cloud, Salesforce,
ServiceNow, and Zendesk), into a single platform. Its advanced
analytics capabilities provide actionable insights, enabling
businesses to make data-driven decisions to streamline operations,
optimize agent performance, and accelerate overall customer
satisfaction by delivering exceptional experiences
consistently.
“Today's consumers expect personalized experiences across all
touchpoints. To meet evolving needs, businesses must future-proof
their CX strategy by leveraging real-time technology to optimize
operations, enhance workforce engagement, and ultimately elevate
the overall customer experience,” said Niki Hall, CMO, Five9. “This
recognition validates Five9’s commitment to advance CX and drive
meaningful innovation for our customers.”
Also coinciding with Customer Contact Week (CCW) this week,
Five9 announced the next step in its collaboration with Salesforce,
focused on delivering joint AI-powered solutions to improve
customer experiences (CX) in the contact center. The latest release
of Five9 for Service Cloud Voice with Partner Telephony combines
Salesforce Einstein with Five9’s suite of AI solutions to empower
agents to better service customer requests, improve contact center
management’s understanding of the overall health of operations, and
provide customer resolutions that exceed expectations. Learn more
here.
Please visit our website to learn more about Five9 Workforce
Engagement Management (WEM).
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions to engage with customers across their channel of
choice, empower managers with insights and intelligence into
contact center performance, and elevate your business to deliver
better business outcomes and Bring Joy to CX™. Our cloud-native,
scalable, and secure platform includes contact center; omnichannel
engagement; Workforce Engagement Management; extensibility through
more than 1,400 partners; and innovative, practical AI, automation,
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, technology, and partners to more
than 2,500 organizations worldwide.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog
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version on businesswire.com: https://www.businesswire.com/news/home/20240606182753/en/
Hannah Blackington Press@five9.com
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