ibex’s Wave X Earns 2023 Customer Experience Innovation Award from CUSTOMER Magazine
02 November 2023 - 12:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that TMC, a global, integrated media company, named
ibex’s Wave X technology platform winner of the
2023
Customer Experience Innovation Award, presented by TMC’s
CUSTOMER magazine, for the second year in a row.
The 2023 Customer Experience Innovation Award recognizes
best-in-class companies setting the standard in delivering
exceptional customer experiences through all channels, including
social.
“ibex is honored to once again be recognized by CUSTOMER
Magazine for the Customer Experience Innovation Award,” said ibex
Chief Executive Officer Bob Dechant. “ibex is redefining the future
of customer and brand interactions through the seamless integration
of world-class contact center services and AI-enabled technologies.
Our cutting-edge Wave X platform is purpose-built to enhance
customer interactions, contact center performance and client
outcomes. Many of the world’s leading brands trust ibex to deliver
amazing experiences for their customers at every interaction.”
Wave X is ibex’s AI-enabled technology platform designed to
improve the employee experience for agents, contact center
performance, and customer interactions. Wave X delivers a complete
CX performance solution set, designed for the contact center, by
the contact center experts.
“Congratulations to ibex for receiving a 2023 Customer
Experience Innovation Award. ibex’s Wave X has been selected for
setting the standard in delivering world-class customer experiences
across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased
to recognize this achievement and know we will continue to see
great innovation from ibex in 2023 and beyond.”
About CUSTOMER Since 1982, CUSTOMER magazine
(formerly Customer Interaction Solutions) has been the voice of the
customer experience, call/contact center, CRM and teleservices
industries. CUSTOMER has helped the industry germinate, grow,
mature and prosper, and has served as the leading publication in
helping these industries that have had such a positive impact on
the world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices,
in-depth lab reviews and the recognition of the innovative leaders
in management and technology through our highly valued awards,
CUSTOMER strives to continue to be the publication that holds the
quality bar high for the industry. Please visit
http://www.customer.tmcnet.com.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
Burrisdaniel.burris@ibex.co
Investor Contact:Michael
DarwalMichael.Darwal@ibex.co TMC Contact:Michelle
ConnollySenior Marketing Manager203-852-6800, ext.
170mconnolly@tmcnet.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/523b2233-4215-4af7-a0e4-374cb6d7b4c6
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