Leader in digital customer conversations named
a Representative Vendor
NEW YORK, June 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq:
LPSN), the enterprise leader in digital customer conversations, has
been recognized as a Representative Vendor in the Gartner Market
Guide for Conversational AI Solutions.
According to Gartner, conversational AI solutions are
categorized as "enterprise software that provides tools and
controls to develop, customize and deploy AI-enabled applications
capable of interacting with users in natural language."
LivePerson has been recognized in Gartner research multiple
times over the past 12 months, including being named:
- A Sample Vendor in the Gartner Hype Cycle™ for
Customer Service and Support Technologies for three consecutive
years
- A Representative Vendor in the Gartner Market Guide for Digital
Customer Service and Support for two years in a row
- A Representative Vendor in the 2023 Gartner Market Guide for
Speech Analytics Platforms
"At LivePerson, we're not just building technology, we're
building better ways for enterprises to connect with their
customers and achieve the best outcomes for their business," said
Alex Kroman, Chief Product and
Technology Officer at LivePerson. "We're excited to be recognized
in yet another Gartner report underscoring our ability to enhance
both employee and customer experiences."
To learn more about LivePerson's solutions for enterprise
conversations, visit liveperson.com, and Gartner subscribers can
download the Gartner Market Guide for Digital Customer Service and
Support using their Gartner.com login.
Disclaimer: GARTNER is a registered trademark and service
mark of Gartner, Inc. and/or its affiliates in the U.S. and
internationally, and HYPE CYCLE is a registered trademark of
Gartner, Inc. and/or its affiliates and are used herein with
permission. All rights reserved. Gartner does not endorse any
vendor, product or service depicted in its research publications
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of the Gartner Research &
Advisory organization and should not be construed as statements of
fact. Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
safety tools to unlock the power of Conversational AI for better
business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media Contact:
Mike
Tague, mtague@liveperson.com
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SOURCE LivePerson, Inc.