SonoSite Hand-Carried Ultrasound Systems Score 99% Approval Ratings
22 October 2008 - 10:30PM
Business Wire
SonoSite, Inc. (Nasdaq:SONO), the world leader and specialist in
hand-carried ultrasound at the point-of-care, announced today that
an independently conducted, random survey of U.S. customers showed
that 99% are satisfied with their SonoSite product and that nine
out of 10 customers are �very� or �completely� satisfied overall.
The statistically significant survey is the fifth commissioned by
SonoSite since January 2005 to document similarly high approval
ratings. SonoSite Products Exceed Expectations The survey measured
satisfaction among both new users, defined as those who had
acquired a SonoSite system within the past four to six months, and
long term users, customers who had acquired a SonoSite system
within the past eight months to three years. To participate in the
survey, respondents were required to be involved in the day-to-day
operation or usage of the SonoSite products and not just involved
in the acquisition decision. The survey found a commanding majority
of participants of both new and long-term users said that SonoSite
products exceeded their expectations for image quality,
reliability, durability, ergonomic design of transducers and ease
of use and that they would recommend their SonoSite product to
colleagues. Most customers say they would be �very likely� to
acquire additional SonoSite products and that they would recommend
their SonoSite product to their colleagues. Image Quality Most
Important Attribute Customers cited image quality as the single
most important attribute for their purchase of a SonoSite product
and as one of the top three reasons why they are likely to
recommend their system to colleagues. Ease of use and reliability
ranked as the second and third reasons for purchase of SonoSite
products. The survey included owners of the MicroMaxx� system,
which the company began shipping in 2005, as well as the M-Turbo�
and S Series� systems, which the company began shipping in the
fourth quarter of 2007. Among customers of the new products, nearly
all regard the image quality of their system to be better than
other products they have used. Verispan, an independent health care
information research firm, conducted the company-commissioned
survey. About SonoSite SonoSite, Inc. (www.sonosite.com) is the
innovator and world leader in hand-carried ultrasound.
Headquartered near Seattle, the company is represented by ten
subsidiaries and a global distribution network in over 100
countries. SonoSite�s small, lightweight systems are expanding the
use of ultrasound across the clinical spectrum by cost-effectively
bringing high performance ultrasound to the point of patient care.
The company employs over 600 people worldwide.
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