Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications
01 February 2024 - 12:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
was named a Leader in the recently published IDC MarketScape:
Worldwide Voice of the Customer Applications 2023–2024 Vendor
Assessment*.
The report provides a thorough evaluation and assessment of 11
voice of the customer (VoC) application platforms including the
most important selection criteria for companies looking to invest
in such a solution.
Verint was named a Leader due to its scalability and open
platform and ecosystem. According to the report, “The company has
built on this knowledge to evolve into a comprehensive VoC and
customer experience platform with a key strategy to be completely
open with its platform and solution. This allows customers to
choose a variety of components, such as AI engines, speech and text
analytics, GenAI solutions, etc., and upgrade them if desired later
to future-proof their solution.”
The report notes, “Verint has been designed for enterprise
clients that have large or complex VoC programs. Whether an
organization has a few groups to report on or is looking to dig
deeper into different ways of slicing the data, Verint's solution
provides the flexibility and scalability required to effectively
handle VoC data across all customer touch points, adapt to changing
requirements, and support organizational growth.”
"We believe being recognized as a Leader by IDC MarketScape
validates our innovative open platform approach to unifying,
analyzing and acting on all direct, indirect and inferred customer
feedback including unique, behavioral data,” says Daniel Ziv,
Verint’s vice president, go-to-market. “Verint’s open platform
drives customer experience automation, by leveraging AI and GenAI
to analyze customer data at scale across channels and automating
actions in real time that improve CX while reducing operational
costs."
"Customers today are finding rich experiences with some brands
and then demand it from others when experiences fall short of
expectations. Customer satisfaction is a key business priority
today, and VoC platforms like Verint are a key component of
successful VOC and CX programs to understand, track, and improve
that satisfaction," says Lou Reinemann, Research Director for Voice
of the Customer Applications at IDC.
Download the IDC Marketscape excerpt here.
Visit Verint Voice of the Customer to learn more.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including over 85 of the Fortune 100 companies – rely on Verint’s
open customer engagement platform to harness the power of data and
AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
*IDC MarketScape: Worldwide Voice of the Customer Applications
2023–2024 Vendor Assessment, doc #US50052123, November 2023.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240131178628/en/
Media Relations Sue Huss sue.huss@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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