Verint Open Platform Expands Integration with Webex by Cisco
03 April 2024 - 11:30PM
Business Wire
Brands Can Now Increase CX Automation with the Verint Open
Platform Integrated with Webex Contact Center
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced its expanded partnership with Webex by Cisco through the
integration of the Verint Open Platform’s unified data hub into the
Webex App Hub for Webex Contact Center.
Verint Open Platform is built around a unified data hub, which
collects all of a brand’s behavioral data in a single repository to
maximize the business value hidden in their behavioral data.
Behavioral data consists of customer interactions, customer
experiences (CX), and workforce data that are created across every
touch point of the customer with the brand. For many brands, this
behavioral data is typically locked up in numerous data silos,
where it is hard to access or use for deriving critical business
insights. The unified data hub can connect these disparate data
silos so the data can then be easily accessed and leveraged to
empower employees, supervisors and managers with insights and turn
the organization into a highly efficient, data-driven
operation.
"Secure and accurate real-time data is critical for
organizations to measure how they are performing against customer
expectations," said Jono Luk, vice president of product management,
Webex by Cisco. "Verint’s Data Hub is now available as an
integration with Webex Contact Center, where customers will be able
to enhance customer engagement across every area of the
business.”
The openness of the Verint Platform fits a brand’s enterprise
ecosystem and enables them to adopt new innovations at their own
pace based on business priorities. Verint Open Platform delivers
the flexibility that drives ROI and future proofs technology
investments.
“We’re excited to bring the power of CX automation to Webex App
Hub to help brands unlock rich customer engagement data and drive
strategic advantage. Our open platform built with artificial
intelligence and data at the core is now interoperable and
compatible with Webex,” says Verint’s John Bourne, senior vice
president, global channels and alliances.
Visit Verint Engagement Data Management to learn more.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration
solutions which includes video meetings, calling, messaging,
events, customer experience solutions like contact center and
purpose-built collaboration devices. At Webex, we start with people
and their experiences first. This focus on delivering inclusive
collaboration experiences fuels our innovation, which leverages AI
and Machine Learning, to remove the barriers of geography,
language, personality, and familiarity with technology. Our
solutions are underpinned with security and privacy by design. We
work with the world's leading business and productivity apps –
delivered through a single application and interface. Learn more at
webex.com.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including approximately 85 of the Fortune 100 companies – rely on
Verint’s open customer engagement platform to harness the power of
data and AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240403570166/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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