Report Recognizes Verint’s AI-Powered Bots on the Verint Open Platform
02 February 2024 - 12:30AM
Business Wire
Verint Named a General-Purpose Conversational AI Leader in
the IDC MarketScape
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, was
named a Leader in a recently published report, IDC MarketScape:
Worldwide General Purpose Conversational AI Software 2023 Vendor
Assessment (doc #US49988023, November 2023). This recognition falls
on the heels of Verint being named a Leader in the IDC MarketScape:
Worldwide Voice of the Customer Applications 2023-2024 Vendor
Assessment (doc #US50052123, November 2023).
The IDC MarketScape report provides a thorough and detailed
evaluation of 16 vendors specializing in conversational artificial
intelligence (AI) software. It includes an examination of each
vendor’s strengths and challenges.
"Across use cases from customer support to task automation to
knowledge assistance, conversational AI technologies have become
even more robust, humanlike, and capable in the past few years,"
said Hayley Sutherland, research manager, Conversational AI and
Knowledge Discovery at IDC. "Organizations are turning to market
leaders such as Verint to quickly develop and deploy conversational
AI applications across all facets of their business, generating a
significant return on investment.”
Verint was named as a Leader due to its strengths in pretrained
models, development expertise and related features. According to
the report, “customers praise its conversational analytics and
reporting capabilities, including the ability for contact centers
to analyze and monitor agent performance.”
The report further states, “Verint's pretrained models have
historically been one of this vendor's strengths, and this remains
true for 2023, particularly as Verint makes use of the latest LLMs
within its Da Vinci AI platform. In addition to the pretrained
models provided as quick-start options, Verint's customers
appreciated that the vendor is also willing to get into the
trenches with them to help further fine-tune conversational AI
implementations.”
"We believe this acknowledgement by the IDC MarketScape affirms
our strategy and approach to making conversational AI both
accessible and scalable,” says Verint's Heather Richards, vice
president, go-to-market. “Recognition like this underscores our
dedication to delivering rapid and tangible ROI while creating more
meaningful customer engagements through Verint’s open platform and
AI-powered specialized bots.”
Visit Verint Open Platform and Verint DaVinci AI to learn
more.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including over 85 of the Fortune 100 companies – rely on Verint’s
open customer engagement platform to harness the power of data and
AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240201793907/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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