Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank
23 May 2024 - 6:30AM
Business Wire
Verint® (NASDAQ: VRNT), The CX Automation Company™, announced
today that a top five U.S. bank chose the Verint Open Platform to
increase CX automation in their contact center.
Verint was awarded a multi-year contract for $4 million for
multiple Verint Open Platform applications across 5,000 agents. The
bank has 40,000 agents overall in their contact centers across
multiple business units, and the awarded contract covers one-eighth
of their workforce, with a fully negotiated option in the contract
to expand. In addition, Verint and the bank are discussing
potential deployment of several AI-powered bots which are not
included in the existing contract scope.
“We are pleased to be selected by one of the top five U.S. banks
to modernize their contact centers. We are uniquely positioned to
help large brands increase CX automation at their own pace with our
differentiated open platform,” says Verint’s Dan Bodner, chairman
and chief executive officer. “We look forward to working with the
bank to increase adoption across their workforce and expand the use
of the Verint Platform with AI-powered bots to drive significant AI
business outcomes.”
Visit Verint Open Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
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differ.
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version on businesswire.com: https://www.businesswire.com/news/home/20240522001763/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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