WALLDORF, Germany, March 28,
2022 /PRNewswire/ -- SAP SE (NYSE: SAP)
today announced availability of experience-driven journey to
process analytics. The new offering correlates
experience data from user surveys (whether customer, supplier or
employee) with underlying IT systems, giving companies the ability
to understand how best to optimize their end-to-end business
processes for both operational excellence and customer experience.
The company also announced that SAP®
Signavio® will be a brand of SAP, reflecting SAP's
commitment to this market segment.
With business pressures intensifying as markets become more
volatile and consumers become more unpredictable, managing change
will be one of the toughest and most important problems businesses
face today. While business process management (BPM) solutions
provide a starting point for managing change and understanding
interconnectivity among operational systems, they often can't paint
the full picture. By connecting experience data with operations
data, our customers can now uncover the impact of process changes
on end users and have the tools they need to optimize outcomes.
The journey to process analytics capabilities within SAP
Signavio software recently completed beta testing with over 25
companies globally, with immediate availability to all customers
through SAP Signavio Process Transformation Suite.
"Without customers, you cannot gather and understand the value
of analyzing and improving processes," said Rashmeer Pahlad,
business analyst, NTT Ltd. "The outcome of improving processes is
to streamline and improve the way we as a business work and, as a
result, improve the way operations deliver quality and value to a
customer."
"Connecting internal process flows with customer sentiment can
help us understand how customers perceive our operating model and
optimize our internal processes accordingly," said Alexander Roettcher, director, Industries and
Markets, Endress+Hauser Group Services.
Based on the success of the recently launched SAP Signavio
Journey Modeler solution, SAP is expecting significant uptake and
will be working closely with its go-to-market partners to meet
anticipated demand.
Demand for Business Process Transformation Drives New Growth
for SAP Signavio Solutions
Following the acquisition of
Signavio by SAP in March 2021, the
combination of SAP and Signavio solutions created the most
comprehensive business process transformation portfolio on the
market. The past year demonstrated that sophisticated, simple
process management solutions provide customers a more rapid and
robust ROI on their transformation initiatives, leading to strong
triple-digit growth for SAP Signavio solutions. This market uptake
has allowed for more than doubling development resources and faster
delivery of innovative new technology, including the new journey to
process analytics capabilities.
"Consistent feedback from customers validates our beliefs when
we joined with SAP just over a year ago," said Gero Decker, a co-founder of Signavio and now
co-general manager, SAP Signavio, SAP. "Our business process
transformation portfolio is giving organizations a new, data-driven
way of identifying touch points where they can remove friction and
create delight for employees, suppliers and customers."
"With the availability of journey to process analytics, we are
taking the first step in demonstrating the profound effect of
bringing Signavio into SAP," said Rouven
Morato, co-general manager, SAP Signavio, SAP. "Bringing
experience data into the equation gives our customers previously
missing insights into how internal operations impact end users. The
new SAP Signavio brand represents our belief that business process
transformation is foundational to creating the agility, resilience
and responsiveness required in today's world."
SAP Signavio is a key component of the RISE with SAP solution,
the SAP offering designed to help every enterprise develop new
business models to avoid being disrupted, gain efficiencies to fund
innovation and transform mission-critical systems without business
risk.
For more information on the journey to process analytics with
SAP Signavio software, please visit journey to process analytics –
SAP Signavio.
Visit the SAP News Center. Follow SAP on Twitter at
@SAPNews.
About SAP
SAP's strategy is to help every business run
as an intelligent, sustainable enterprise. As a market leader in
enterprise application software, we help companies of all sizes and
in all industries run at their best: SAP customers generate 87% of
total global commerce. Our machine learning, Internet of Things
(IoT), and advanced analytics technologies help turn customers'
businesses into intelligent enterprises. SAP helps give people and
organizations deep business insight and fosters collaboration that
helps them stay ahead of their competition. We simplify technology
for companies so they can consume our software the way they want –
without disruption. Our end-to-end suite of applications and
services enables business and public customers across 25 industries
globally to operate profitably, adapt continuously, and make a
difference. With a global network of customers, partners,
employees, and thought leaders, SAP helps the world run better and
improve people's lives. For more information, visit
www.sap.com.
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Commission, including but not limited to the risk factors section
of SAP's 2021 Annual Report on Form 20-F.
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