Luggage Crisis: Sostravel.com’s Lost Luggage Concierge Index Reveals the Worst Airports and Airlines of Winter 2024/2025
04 February 2025 - 5:25PM
Business Wire
- Decrease in damage complaints, stable lost luggage rates,
and rising delivery delays.
- Royal Air Maroc ranked worst airline, followed by Air
France.
- Four airports reported the highest number of
issues.
- Worst travel date: November 20.
- 63% of problems occurred on flights with at least one
stopover.
Data from Nov. 12, 2024, to Jan. 12, 2025, reveal significant
trends in baggage delays, losses, and damage. Here are the key
findings:
1. Most Common Issues The most frequently reported
problem by passengers was baggage damage, accounting for
49.28% of cases. Delayed deliveries followed at
23.91%, while lost luggage made up 8.70% of
complaints. Some passengers reported multiple combined issues, like
both delay and damage, though these were under
4.35%.
2. Airlines with the Most Issues The airlines with the
highest baggage-related complaint rates were:
This suggests that some airlines may struggle with baggage
handling, particularly during peak travel periods.
3. Airports with the Most Reports The airports with the
highest number of reported baggage issues were:
Each accounted for approximately 2% of all
complaints.
4. Worst Travel Dates The highest number of
baggage-related complaints coincided with peak travel times. The
worst travel day was November 20, 2024, with
5.07% of complaints—likely linked to early Thanksgiving
travel in the U.S. Other problematic dates included December 15,
December 23, and December 25, each recording 4.35% of
complaints.
5. Trends in Connecting Flights Analysis revealed that
63.04% of affected flights included at least one stopover,
while only 36.96% were direct flights. This suggests a
higher risk of baggage issues on connecting flights.
- Direct flights had a higher rate of damaged baggage
(54.90%).
- Flights with stopovers experienced higher delays in
delivery (24.14%) and lost luggage incidents
(9.20%).
- Complex issues, such as a combination of delay and
damage, were reported exclusively on flights with stopovers,
indicating an increased risk during baggage transfers.
Conclusion “The data clearly show that winter, especially
the holiday season, is a critical period for baggage management.
Travelers can reduce the risk of lost or delayed baggage by taking
precautions such as clearly labeling their luggage and using
Sostravel.com’s Lost Luggage Concierge tracking service,
ensuring a smoother travel experience,” said Edoardo
Zarghetta of Sostravel.com.
Sostravel.com Lost Luggage Index Sostravel.com’s
proprietary data highlight the routes, airlines, and
airports with the highest or lowest probability of successful
baggage recovery.
About Sostravel.com Sostravel.com S.p.A. is a
publicly traded traveler services company, listed in Milan
(BIT:SOS) and New York (SOSAF). It operates the
Sostravel and Flio apps and manages the platforms
www.sostravel.com and www.amare.travel.
A digital tour operator and travel technology company,
Sostravel.com develops proprietary digital travel solutions,
including Lost Luggage Concierge for baggage protection and
recovery, and Dr. Travel, a telemedicine service designed
for travelers.
Over 1 million travelers worldwide have used
Sostravel.com as a digital travel companion, finding travel
deals and accessing information to enhance their trips.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20250203626929/en/
Edoardo Zarghetta +44 7795 106913
investor.relations@sostravel.com www.sostravel.com
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