TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience innovator that designs, builds, and delivers
next-generation solutions, including artificial intelligence (AI)
and content moderation, for global and disruptive brands, today
released its results for the three-month period ended March 31,
2024. TELUS Corporation (TSX: T, NYSE: TU) is the controlling
shareholder of TELUS International. All figures in this news
release, and elsewhere in TELUS International disclosures, are in
U.S. dollars, unless specified otherwise, and relate only to TELUS
International results and measures.
“TELUS International delivered first quarter results in line
with our expectations, amidst a backdrop of lingering macroeconomic
pressures,” said Jeff Puritt, President and CEO of TELUS
International. “At all levels and across all areas of our
organization, we continue to focus on further establishing
ourselves as the AI-fueled customer experience partner of choice by
our clients, prospects and partners, as well as throughout the
industry based on our differentiated end-to-end service offerings
and expertise. With this objective in mind, we are starting to see
the success of our efforts manifest through the client mandates we
are winning, the continued evolution of our capabilities, the
partnerships we are forming and the industry recognition we are
receiving.”
Jeff continued, “We’re encouraged by the progression of our Fuel
iX generative AI client engagements led by our WillowTree team. The
momentum we are starting to establish is supported by the beta
launch of Fuel iX Core and Fuel iX Apps, two new solution layers we
introduced to the market in April as part of the product roadmap
for our enterprise-grade AI engine. In the first quarter, our
WillowTree sales team won deals with two well-established American
financial services companies, including Inspira Financial, on the
strength of our Fuel iX offering. The team also secured mandates
with a multinational consumer credit reporting agency, an American
biotechnology company, a movie theater chain that operates the
second-largest theater circuit in the United States, and a global
fashion house Coach, among other new clients. Our global TELUS
International sales team won deals with several new clients in the
quarter as well, including a multinational hospitality company and
a Canada-based global e-commerce powerhouse, among others. We also
expanded our scope of work with many of our long-tenured clients,
including one of the largest global logistics providers, a leading
ride-hailing services company and an American telecommunications
and media conglomerate. Our momentum remains strong in AI Data
Solutions, driven by the strength of our relationship with Google
in particular, while we’re also working diligently on pilots and
opportunities with many major foundational AI model developers. We
also continue to be a beneficiary of steady growth with TELUS
Corporation, our parent company and anchor client, including
further ramp up within its TELUS Health business that we expect to
continue throughout 2024.”
Jeff added: “Our global team also started the year with some
well-deserved industry rankings, recognition and awards. This
included a Leader ranking in Everest Group’s PEAK Matrix Assessment
2024 for Data Annotation and Labeling Solutions for AI and Machine
Learning, and being named on The Global Outsourcing 100 list for
the eighth consecutive year, placing us amongst the best providers
for size and growth, customer references, awards and
certifications, programs for innovation and corporate social
responsibility. Also for the eighth year in a row, our company was
recognized by the Business Intelligence Group, receiving a 2024
Excellence in Customer Service Award, for our team’s commitment and
contribution to transforming customer experiences in today's
digital economy.”
Gopi Chande, CFO said, “In the first quarter of 2024, TELUS
International maintained a robust level of profitability and
continued to generate strong cash flows, despite persistent
macroeconomic pressures. In addition to meaningful global cost
efficiency programs executed over the past nine months that
provided solid foundation for our business at the start the year,
we are on a continued path to recovery, with our results in the
first quarter reflecting our global team’s focus on harvesting
efficiency gains, while managing our expenses and capital
expenditures carefully to drive strong cash flow.”
Gopi concluded: “Our outlook for 2024 is unchanged and remains
prudent based on our view of client demand and our assumptions
around the macroeconomic conditions in the near-term—we still
expect to see demand starting to recover in the latter part of
2024. Our entire organization remains committed to delivering
profitable growth, fueling investments in sales and marketing,
along with ongoing technology innovation. Our balance sheet remains
healthy and our leverage position is within our steady-state range,
with strong cash flow generation to enable further debt repayment
throughout the remainder of 2024.”
Provided below are financial and operating highlights that
include certain non-GAAP measures and ratios. See the Non-GAAP
section of this news release for a discussion on such measures and
ratios. Beginning in the three-month period ended March 31, 2024,
we no longer exclude share-based compensation expense, changes in
business combination-related provisions, and the tax effects of
these items, as applicable, in our presentation of Adjusted Net
Income, Adjusted Basic and Diluted EPS, and Adjusted EBITDA. We
believe this presentation is more indicative of underlying business
performance, and better aligns the presentation of these non-GAAP
financial measures and ratios with comparable measures and ratios
of TELUS Corporation, our parent company. All comparative financial
information herein has been restated to conform to the current
period presentation.
Q1 2024 vs. Q1 2023 summary
- Revenue of $657 million, a decrease of $29 million or 4%
year-over-year on a reported basis and a decrease of 5% on a
constant currency basis1, due to lower revenues from a leading
social media client and a reduction in revenue in other industry
verticals, notably in eCommerce and FinTech and Travel and
Hospitality, reflecting macroeconomic conditions, which were
partially offset by growth in services provided to existing
clients, including TELUS Corporation and Google, as well as new
clients added since the same period in the prior year; the first
quarter revenue included a favorable impact of less than 1%,
associated with the weakening U.S. dollar exchange rate against the
euro.
- Net income of $28 million and diluted EPS of $0.05, compared
with net income of $14 million and diluted EPS of $0.05,
respectively, in the same quarter of the prior year, reflecting
other income arising from business combination-related provisions,
lower share-based compensation, and lower salaries and benefits,
partially offset by lower revenues, while diluted EPS were impacted
by an increase in weighted average number of diluted equity shares
outstanding during the period. Net income margin, calculated by
dividing net income by revenue for the period, was 4.3%, compared
with 2.0% for the same quarter in the prior year. Net income and
diluted EPS include the impact of acquisition and integration
charges, amortization of purchased intangible assets and interest
accretion on written put options, among other items. Adjusted Net
Income1, which excludes the impact of such items, was $65 million,
compared with $63 million in the same quarter of the prior year,
due to other income arising from business combination-related
provisions and lower share-based compensation expense, which were
offset by a decline in revenue outpacing the decline in operating
expenses.
- Adjusted EBITDA1 was $153 million, an increase of 9% from $141
million in the same quarter of the prior year, primarily due to
other income arising from business combination-related provisions
and lower share-based compensation expense, which were partially
offset by lower revenue. Adjusted EBITDA Margin1 was 23.3%, an
improvement of 270 basis points from 20.6% in the same quarter of
the prior year, due to the aforementioned factors, as well as
changes in our revenue mix across industry verticals and geographic
regions. Adjusted Diluted EPS1 was $0.22, compared with $0.23 in
the same quarter of the prior year, due to an increase in weighted
average number of diluted equity shares outstanding during the
period.
- Cash provided by operating activities was $126 million and Free
Cash Flow1 was $107 million, with a year-over-year growth of 58%
and 65%, respectively, primarily due to higher net inflows from
working capital, which included higher cash receipts from TELUS
Corporation, and lower income taxes paid, with these increases
partially offset by lower operating profits and, in the case of
Free Cash Flow, higher capital expenditures.
- Net Debt to Adjusted EBITDA Leverage Ratio1 as per credit
agreement was 2.9x as of March 31, 2024 compared with 2.8x as of
December 31, 2023, but remained within our target steady-state
range of 2-3x.
- Team member count was 74,590 as of March 31, 2024, a decrease
of 3% year-over-year, primarily reflecting team member reductions
taken since the first quarter of the prior year, particularly in
Europe to better align with demand volumes.
A discussion of our results of operations is included in our
Management’s Discussion and Analysis for the three-month period
ended March 31, 2024, which is filed on SEDAR+ and as Exhibit 99.2
to our Form 6-K filed on EDGAR. Such materials and additional
information are also provided at
telusinternational.com/investors.
1 Revenue growth on a constant currency basis, Adjusted EBITDA
Margin, Adjusted Diluted EPS and Net Debt to Adjusted EBITDA
Leverage Ratio are non-GAAP ratios, while Adjusted Net Income,
Adjusted EBITDA and Free Cash Flow are non-GAAP financial measures.
See the Non-GAAP section of this news release.
Outlook
For the full-year 2024, management continues to expect:
- Revenue in the range of $2,790 to $2,850 million, representing
growth of 3% to 5%
- Adjusted EBITDA in the range of $623 to $643 million,
representing growth of 7% to 10%, and Adjusted EBITDA Margin in the
range of 22.3% to 22.6%
- Adjusted Diluted EPS in the range of $0.93 to $0.98,
representing growth of 7% to 13%
Q1 2024 investor call
TELUS International will host a conference call today, May 9,
2024 at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will
review the first quarter results, followed by a question and answer
session with pre-qualified analysts. A webcast of the conference
call will be streamed live on the TELUS International Investor
Relations website at:
https://www.telusinternational.com/investors/news-events and a
replay will also be available on the website following the
conference call.
Non-GAAP
This news release includes non-GAAP financial information, with
reconciliation to GAAP measures presented at the end of this news
release. We report certain non-GAAP measures used in the management
analysis of our performance, but these do not have standardized
meanings under International Financial Reporting Standards as
issued by the International Accounting Standards Board (IFRS-IASB).
These non-GAAP financial measures and non-GAAP ratios may not be
comparable to GAAP measures or ratios and may not be comparable to
similarly titled non-GAAP financial measures or non-GAAP ratios
reported by other companies, including those within our industry
and TELUS Corporation, our controlling shareholder.
Adjusted EBITDA, Adjusted Net Income, Free Cash Flow, revenue on
a constant currency basis, and Net Debt are non-GAAP financial
measures, while Adjusted EBITDA Margin, Adjusted Diluted EPS,
revenue growth on a constant currency basis and Net Debt to
Adjusted EBITDA Leverage Ratio are non-GAAP ratios.
Beginning in the three-month period ended March 31, 2024, we no
longer exclude share-based compensation expense, changes in
business combination-related provisions, and the tax effects of
these items, as applicable, in our presentation of Adjusted Net
Income, Adjusted Basic and Diluted EPS, and Adjusted EBITDA. We
believe this presentation is more indicative of underlying business
performance, and better aligns the presentation of these non-GAAP
financial measures and ratios with comparable measures and ratios
of TELUS Corporation, our parent company. All comparative financial
information herein has been restated to conform to the current
period presentation.
Adjusted EBITDA is commonly used by our industry peers and
provides a measure for investors to compare and evaluate our
relative operating performance. We use it to assess our ability to
service existing and new debt facilities, and to fund accretive
growth opportunities and acquisition targets. In addition, certain
financial debt covenants associated with our credit facility,
including Net Debt to Adjusted EBITDA Leverage Ratio, are based on
Adjusted EBITDA, which requires us to monitor this non-GAAP
financial measure in connection with our financial covenants.
Adjusted EBITDA should not be considered an alternative to net
income in measuring our financial performance, and it should not be
used as a replacement measure of current and future operating cash
flows. However, we believe a financial measure that presents net
income adjusted for these items provides a more consistent measure
for management to evaluate period-over-period performance and would
enable an investor to better evaluate our underlying business
trends, our operational performance and overall business
strategy.
We exclude items from Adjusted Net Income and Adjusted EBITDA,
such as acquisition, integration and other, foreign exchange gains
or losses and, additionally, with respect to Adjusted Net Income,
the interest accretion on written put options, amortization of
purchased intangible assets, and the related tax effect of these
adjustments. Full reconciliations of Adjusted EBITDA and Adjusted
Net Income to the comparable GAAP measures are included at the end
of this news release.
We calculate Free Cash Flow by deducting capital expenditures
from our cash provided by operating activities, as we believe
capital expenditures are a necessary ongoing cost to maintain our
existing productive capital assets and support our organic business
operations. We use Free Cash Flow to evaluate the cash flows
generated from our ongoing business operations that can be used to
meet our financial obligations, service debt facilities, reinvest
in our business, and to fund, in part, potential future
acquisitions.
Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA
by consolidated revenue. We regularly monitor Adjusted EBITDA
Margin to evaluate our operating performance compared to
established budgets, operational goals and the performance of
industry peers.
Adjusted Diluted EPS is used by management to assess the
profitability of our business operations on a per share basis. We
regularly monitor Adjusted Diluted EPS as it provides a more
consistent measure for management and investors to evaluate our
period-over-period operating performance, to better understand our
ability to manage operating costs and to generate profits. Adjusted
Diluted EPS is calculated by dividing Adjusted Net Income by the
weighted average number of diluted equity shares outstanding during
the period.
Revenue on a constant currency basis is used by management to
assess revenue, the most directly comparable GAAP measure,
excluding the effect of foreign currency fluctuations. Revenue on a
constant currency basis is calculated as current period revenue
translated using average foreign exchange rates in the comparable
prior period.
Revenue growth on a constant currency basis is used by
management to assess the growth of revenue, the most directly
comparable GAAP measure, excluding the effect of foreign currency
fluctuations. Revenue growth on a constant currency basis is
calculated as current period revenue growth translated using
average foreign exchange rates in the comparable prior period.
Net Debt to Adjusted EBITDA Leverage Ratio as per our credit
agreement is calculated based on Net Debt and Adjusted EBITDA, both
as per our credit agreement. We seek to maintain a Net Debt to
Adjusted EBITDA Leverage Ratio in the range of 2-3x. We may deviate
from our target Net Debt to Adjusted EBITDA Leverage Ratio as per
our credit agreement to pursue acquisitions and other strategic
opportunities that may require us to borrow additional funds and,
additionally, our ability to maintain this targeted ratio depends
on our ability to continue to grow our business, general economic
conditions, industry trends and other factors.
We have not provided a quantitative reconciliation of our
full-year 2024 outlook for Adjusted EBITDA Margin and Adjusted
Diluted EPS to our full-year 2024 outlook for net income margin and
diluted EPS because we are unable, without making unreasonable
efforts, to calculate certain reconciling items with confidence,
which could materially affect the computation of these financial
ratios and measures.
Cautionary note regarding forward-looking statements
This news release contains forward-looking statements concerning
our business, operations and financial performance and condition,
as well as our plans, objectives and expectations for our business
operations and financial performance and condition. Any statements
contained herein that are not statements of historical facts may be
deemed to be forward-looking statements. In some cases, you can
identify forward-looking statements by terminology such as “aim”,
“anticipate”, “assume”, “believe”, “contemplate”, “continue”,
“could”, “due”, “estimate”, “expect”, “goal”, “intend”, “may”,
“objective”, “plan”, “predict”, “potential”, “positioned”, “seek”,
“should”, “target”, “will”, “would” and other similar expressions
that are predictions of or indicate future events and future
trends, or the negative of these terms or other comparable
terminology. These forward-looking statements are based on our
current expectations, estimates, forecasts and projections about
our business and the industry in which we operate, and management's
beliefs and assumptions, and are not guarantees of future
performance or development and involve known and unknown risks,
uncertainties and other factors that are in some cases beyond our
control. We assume no obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events, uncertainties or otherwise, except as required by
law.
Specifically, we made several assumptions underlying our
financial outlook for the full-year 2024 results, including key
assumptions in relation to: our ability to execute our growth
strategy, including by expanding services offered to existing
clients and attracting new clients; our ability to maintain our
corporate culture and competitiveness of our service offerings; our
ability to attract and retain talent; our ability to realize the
benefits of our acquisition of WillowTree; the relative growth rate
and size of our target industry verticals; our projected operating
and capital expenditure requirements; and the impact of global
conditions on our and our clients’ businesses, including a
potential economic recession, inflation, rising interest rates, the
Russia-Ukraine conflict and the variants arising from the COVID-19
pandemic. Our financial outlook provides management’s best
judgement of how trends will impact the business and may not be
appropriate for other purposes.
Risk factors that may cause actual results to differ materially
from current expectations include, among other things:
- We face intense competition from companies that offer services
similar to ours.
- Our business and financial results have been and could be
adversely affected by a number of global conditions and the effects
of these same conditions on our clients’ businesses and demand for
our services.
- Because the majority of our costs is fixed in the short-term,
we may experience a delay in our ability to immediately adjust our
cost structure in response to prolonged lower client demand.
- Two clients account for a significant portion of our revenue
and loss of or reduction in business from, or consolidation of,
these or any other major clients could have a material adverse
effect on our business, financial condition, financial performance
and prospects.
- Our ability to grow and maintain our profitability could be
materially affected if changes in technology, including without
limitation generative artificial intelligence (GenAI), and client
expectations outpace our service offerings and the development of
our internal tools and processes or if we are not able to meet the
expectations of our clients.
- Our growth prospects are dependent upon attracting and
retaining enough qualified team members to support our operations
and competition for talent is intense.
- If we cannot maintain our unique culture as we grow, our
services, financial performance and business may be harmed.
- Our business could be adversely affected if we lose members of
our senior management.
- We could be unable to successfully identify, complete,
integrate and realize the benefits of acquisitions, or manage the
associated risks.
- The unauthorized disclosure of sensitive or confidential client
and customer data, through cyberattacks or otherwise, could expose
us to protracted and costly litigation, damage to reputation and
cause us to lose clients / revenue.
- Our business may not develop in ways that we currently
anticipate due to negative public reaction to offshore outsourcing,
content moderation and proposed legislation, our use of artificial
intelligence (AI) or otherwise.
- Our policies, procedures and programs to safeguard the health,
safety and security of our team members, particularly our content
moderation team members, may not be adequate, which could adversely
affect our ability to attract and retain team members and could
result in increased costs, including due to claims against us.
- Our business would be adversely affected if individuals
providing data annotation services through TIAI’s crowdsourcing
solutions were classified as employees (not as independent
contractors).
- The dual-class structure contained in our articles has the
effect of concentrating voting control and the ability to influence
corporate matters with TELUS.
- TELUS will, for the foreseeable future, control the TELUS
International Board.
- The market price of our subordinate voting shares may be
affected by low trading volume and the market pricing for our
subordinate voting shares may decline as a result of future sales,
or the perception of the likelihood of future sales, by us or our
shareholders in the public market.
These risk factors, as well as other risk factors that may
impact our business, financial condition and results of operation,
are also described in our “Risk Factors” section of our Annual
Report available on SEDAR+ and in “Item 3D—Risk Factors” of our
Annual Report on Form 20-F filed on February 9, 2024 and available
on EDGAR.
TELUS International (Cda)
Inc. Condensed Interim Consolidated Statements of Income
(unaudited)
Three months
Periods ended March 31 (millions except
earnings per share)
2024
2023
REVENUE
$
657
$
686
OPERATING EXPENSES
Salaries and benefits
416
428
Goods and services purchased
116
103
Share-based compensation
1
14
Acquisition, integration and other
7
16
Depreciation
34
33
Amortization of intangible assets
45
46
619
640
OPERATING INCOME
38
46
OTHER EXPENSES (INCOME)
Changes in business combination-related
provisions
(29
)
—
Interest expense
35
33
Foreign exchange (gain) loss
(5
)
1
INCOME BEFORE INCOME TAXES
37
12
Income tax expense (recovery)
9
(2
)
NET INCOME
$
28
$
14
EARNINGS PER SHARE
Basic
$
0.10
$
0.05
Diluted
$
0.05
$
0.05
TOTAL WEIGHTED AVERAGE SHARES
OUTSTANDING (millions)
Basic
274
273
Diluted
289
276
TELUS International (Cda)
Inc. Condensed Interim Consolidated Statements of Financial
Position (unaudited)
As at (millions)
March 31, 2024
December 31, 2023
ASSETS
Current assets
Cash and cash equivalents
$
154
$
127
Accounts receivable
471
498
Due from affiliated companies
47
62
Income and other taxes receivable
2
5
Prepaid and other assets
55
35
Current portion of derivative assets
17
16
746
743
Non-current assets
Property, plant and equipment, net
500
517
Intangible assets, net
1,501
1,546
Goodwill
1,951
1,963
Derivative assets
4
—
Deferred income taxes
28
29
Other long-term assets
25
25
4,009
4,080
Total assets
$
4,755
$
4,823
LIABILITIES AND OWNERS’ EQUITY
Current liabilities
Accounts payable and accrued
liabilities
$
280
$
290
Due to affiliated companies
179
178
Income and other taxes payable
63
57
Current portion of provisions
1
2
Current maturities of long-term debt
120
122
643
649
Non-current liabilities
Provisions
165
191
Long-term debt
1,593
1,628
Derivative liabilities
—
12
Deferred income taxes
285
290
Other long-term liabilities
19
16
2,062
2,137
Total liabilities
2,705
2,786
Owners’ equity
2,050
2,037
Total liabilities and owners’
equity
$
4,755
$
4,823
TELUS International (Cda)
Inc. Condensed Interim Consolidated Statements of Cash
Flows (unaudited)
Three months
Periods ended March 31 (millions)
2024
2023
OPERATING ACTIVITIES
Net income
$
28
$
14
Adjustments:
Depreciation and amortization
79
79
Interest expense
35
33
Income tax expense (recovery)
9
(2
)
Share-based compensation
1
14
Changes in business combination-related
provisions
(29
)
—
Change in market value of derivatives and
other
(6
)
1
Net change in non-cash operating working
capital
11
(50
)
Income taxes paid, net
(2
)
(9
)
Cash provided by operating activities
126
80
INVESTING ACTIVITIES
Cash payments for capital assets
(22
)
(14
)
Cash payments for acquisitions, net
(3
)
(850
)
Cash used in investing activities
(25
)
(864
)
FINANCING ACTIVITIES
Shares issued
1
1
Withholding taxes paid related to net
share settlement of equity awards
(2
)
(1
)
Long-term debt issued
45
963
Repayment of long-term debt
(94
)
(137
)
Interest paid on credit facilities
(24
)
(26
)
Cash (used in) provided by financing
activities
(74
)
800
Effect of exchange rate changes on cash
and cash equivalents
—
1
CASH POSITION
Increase in cash and cash equivalents
27
17
Cash and cash equivalents, beginning of
period
127
125
Cash and cash equivalents, end of
period
$
154
$
142
Non-GAAP reconciliations
(unaudited)
Three Months Ended
March 31
(millions, except percentages)
2024
2023
Revenue, as reported
$
657
$
686
Foreign exchange impact on current period
revenue using prior comparative period's rates
(2
)
10
Revenue on a constant currency
basis
$
655
$
696
Revenue growth
(4
)%
15
%
Revenue growth on a constant currency
basis
(5
)%
16
%
Three Months Ended
March 31
(millions, except per share amounts)
2024
2023
Net income
$
28
$
14
Add back (deduct):
Acquisition, integration and other
7
16
Amortization of purchased intangible
assets
42
44
Interest accretion on written put
options
3
3
Foreign exchange (gain) loss
(5
)
1
Tax effect of the adjustments above
(10
)
(15
)
Adjusted Net Income
$
65
$
63
Adjusted Basic Earnings Per
Share
$
0.24
$
0.23
Adjusted Diluted Earnings Per
Share
$
0.22
$
0.23
Three Months Ended
March 31
(millions, except percentages)
2024
2023
Net income
$
28
$
14
Add back (deduct):
Acquisition, integration and other
7
16
Depreciation and amortization
79
79
Interest expense
35
33
Foreign exchange (gain) loss
(5
)
1
Income tax expense (recovery)
9
(2
)
Adjusted EBITDA
$
153
$
141
Net income margin
4.3
%
2.0
%
Adjusted EBITDA Margin
23.3
%
20.6
%
Three Months Ended
March 31
(millions)
2024
2023
Cash provided by operating activities
$
126
$
80
Less: capital expenditures
(19
)
(15
)
Free Cash Flow
$
107
$
65
As at (millions, except for ratio)
March 31, 2024
December 31, 2023
Outstanding credit facility
$
1,436
$
1,463
Contingent facility utilization
7
7
Liability related to provisions for
written put options1
57
68
Cash balance2
(150
)
(127
)
Net Debt as per credit
agreement
$
1,350
$
1,411
Adjusted EBITDA (trailing 12
months)
$
594
$
582
Adjustments required as per credit
agreement
$
(129
)
$
(84
)
Net Debt to Adjusted EBITDA Leverage
Ratio as per credit agreement
2.9
2.8
1 Reflects the undiscounted amount payable in cash on the
estimated provisions for written put options arising from our
acquisition of WillowTree. 2 Maximum cash balance permitted as a
reduction to net debt, as per the credit agreement, is $150
million.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across strategic industry
verticals, including tech and games, communications and media,
ecommerce and fintech, banking, financial services and insurance,
healthcare, and others.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. Since 2007, the company has
positively impacted the lives of more than 1.2 million citizens
around the world, building stronger communities and helping those
in need through large-scale volunteer events and charitable giving.
Five TELUS International Community Boards have provided $5.6
million in funding to grassroots charitable organizations since
2011. Learn more at: telusinternational.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240509657070/en/
TELUS International Investor Relations Jason Mayr (604)
695-3455 ir@telusinternational.com TELUS International Media
Relations Ali Wilson (604) 328-7093
media.relations@telusinternational.com
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