WNS Recognized as a ‘Leader’ for CX Services by ISG
11 November 2023 - 12:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) solutions, today announced that
it has been recognized as a ‘Leader’ across all four CX quadrants,
including Digital Operations, Intelligent CX (AI and Analytics),
Hybrid Working Solutions and Social Media in the ISG Provider Lens™
2023 Global Contact Center Customer Experience Services report.
In the Digital Operations category, WNS was cited for its
ability to combine innovative technologies and domain expertise to
create differentiated offerings for driving client success. The
report highlights WNS’ ability to provide enhanced CX services by
deploying Large Language Models (LLM), adopting AI-powered
solutions, providing cloud and digital CX consulting. These
solutions enable hyper-personalization, drive data-driven insights,
and enable business growth.
WNS was also named a ‘Leader’ in Hybrid Working Solutions based
on the company’s unique Open Talent operating model that brings
together a blended workforce, workflows, workspace, and the
capacity to rapidly scale. The company’s approach is supported by
proprietary tools and solutions such as GLINT, TalentTurf, and
Amelia which enable employee engagement and hybrid working.
WNS’ leadership position in Intelligent CX (AI & Analytics)
has been attributed to the company’s persistent focus and
investment in both AI and analytics to address every aspect of a CX
journey. In addition, WNS has recently enhanced its EXPIRIUS
platform with Generative AI and advanced analytics capabilities.
WNS unique approach to ‘co-creating’ industry-specific,
digitally-led solutions with clients are delivering enhanced value
across the entire CX value chain.
In the area of Social Media CX services, ISG identified WNS’
expanded social media portfolio, robust solutions ecosystem, and
advanced analytics offerings as key differentiators. The company’s
ability to combine unique technology-enabled platforms such as
SocioSEER and Sentinel with domain-centric analytics resources is
enabling clients to recognize significant cost savings and an
increase sales volumes.
“WNS is focused on continuing to invest and strengthen the
entire spectrum of Digital CX solutions, operating at the
intersection of domain, technology, and talent. Our ability to
‘co-create’ solutions, integrate AI and advanced analytics, and
deliver improved competitive positioning for our clients remains
our key focus. ISG’s recognition of these capabilities is further
confirmation that our CX strategy remains on point,” said Keshav R.
Murugesh, Group CEO, WNS.
“Through persistent commitments and sound investments in
innovative solutions such as EXPIRIUS, Open Talent, SocioSEER and
Sentinel, dedicated to CX, WNS has solidified its position as a
leader in the realm of CX. It is also actively harnessing the power
of AI and analytics to drive transformation and deliver contextual
conversations and CX. Being a global leader in all four quadrants
of the ISG Provider Lens - Customer Experience Services study is
testimony to its focus on innovation, where it is expanding its
portfolio of CX solutions to create a measurable impact,” said
Namratha Dharshan, Director of Research and Principal Analyst,
ISG.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics, and process expertise to co-create
innovative, digitally led transformational solutions with over 600
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of September 30, 2023, WNS had 59,873
professionals across 67 delivery centers worldwide including
facilities in Canada, China, Costa Rica, India, Malaysia, the
Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the
United Kingdom, and the United States.
For more information, visit www.wns.com or follow us on
Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20231103478350/en/
Investors: David
Mackey EVP – Finance & Head of Investor Relations WNS
(Holdings) Limited +1 (646) 908-2615 david.mackey@wns.com
Media: Archana
Raghuram EVP & Global Head – Marketing & Communications
WNS (Holdings) Limited +91 (22) 4095 2397 archana.raghuram@wns.com;
pr@wns.com
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