Yelp Assistant, a new conversational AI
feature, reinvents how consumers connect with service
professionals; Yelp Fusion AI API brings Yelp’s trusted content to
third-party platforms through natural language search experiences;
Revamped Yelp Guest Manager optimizes restaurants’ front of
house
Yelp Inc. (NYSE: YELP), the company that connects people with
great local businesses, today announced its Spring Product Release
with more than 15 updates and features that transform the way
consumers and businesses connect. In Yelp’s most significant
services product update to date, the company unveiled Yelp
Assistant, a new conversational AI feature that will make it easier
than ever for consumers to find and hire service professionals. The
company also introduced the new Yelp Fusion AI API, which will
bring Yelp’s trusted content to third-party platforms via natural
language search, as well as a revamped Yelp Guest Manager
experience that helps restaurants improve efficiency, seat more
diners, and enhance guest experiences.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240430179956/en/
Introducing Yelp Assistant, a new
conversational AI feature that redefines the way consumers connect
with businesses across thousands of service categories within home,
local, auto, beauty, and more. (Photo: Business Wire)
“AI enables us to transform the way people discover and connect
with local businesses,” said Craig Saldanha, Yelp’s chief product
officer. “Yelp Assistant is a game-changer for hiring service
providers, alleviating friction for consumers in finding the right
pro for their needs, while providing pros with helpful information
to evaluate and win jobs. Our Spring Release demonstrates our
accelerated pace of product innovation as we continue to meet and
anticipate the evolving needs of our users, and establish Yelp as
the go-to platform for home services.”
Yelp Assistant Leverages LLMs to Help Consumers Find and
Connect with Service Professionals
Powered by Large Language Models (LLMs), Yelp Assistant
intelligently understands the user's issue and engages with them in
a dialogue to collect necessary information and match them with
businesses that are qualified to help with the project. Yelp
Assistant is able to efficiently translate user problems and
identify the right provider for their needs because it is powered
by Yelp’s vast and reliable dataset, including Request a Quote,
business information, and more, in addition to LLMs from OpenAI.
With its effective and precise matching capabilities, Yelp
Assistant delivers highly relevant, detailed leads to businesses,
enabling them to more efficiently assess the project, better
respond with accurate pricing and availability, and get hired.
Yelp Assistant is currently accessible on the Yelp iOS app
through the ‘Projects’ tab, and can connect consumers with
businesses across thousands of different services categories within
home, local, auto, beauty, pet, real estate, professional, event
planning, financial, and more.
Yelp Fusion AI API Brings Natural Language Search to
Third-Party Partners
Yelp Fusion AI API, a new LLM-powered partner solution, will
bring Yelp’s trusted content and information to third-party
platforms through natural language search, regardless of their
prior AI capabilities. This new solution allows partners to enhance
user experiences by allowing conversational queries, such as
finding a brunch spot or a gym with specific amenities, without the
need to acquire and manage data. Yelp Fusion AI API helps provide
contextually relevant responses to their users, allowing seamless
connections with local businesses to be made both on and off the
Yelp platform.
The Yelp Fusion AI API is available for partners to integrate
into their platform, and non-partners can test the AI API with
30-day access or by contacting Yelp to learn more.
Enhancing Restaurant Front-of-House Operations with Yelp
Guest Manager Updates
Yelp Guest Manager, the company’s comprehensive restaurant
front-of-house solution, offers more than 11,000 restaurants a
suite of new tools that increase efficiency, enhance diner
experiences, and optimize table turnover. The new updates provide
hosts with a deeper understanding of their guests’ needs, enabling
more effective staff utilization, better preparedness for upcoming
shifts, and streamlined operations. New business owner account
updates include enhanced analytics with crucial data on table
usage, seat delays and average turn times, as well as new user
permissions functionalities, more online reservation management
features, and soon enhanced traffic analytics.
“Utilizing Yelp Guest Manager across our 60+ locations
nationwide has truly streamlined the dining experience for our
customers, from joining the waitlist to being seated,“ shares Cai
Palmiter, vice president of marketing at JINYA Ramen Bar. “The new
cover flow and party highlights insights have significantly
expedited seating, enhancing our guests’ dining experiences.
Additionally, staff notes have made shift changes smoother than
ever, benefiting both our customers and front-of-house team.”
For the diner experience, Yelp Guest Manager continues to
improve Yelp Waitlist accuracy through the use of neural networks,
in addition to providing consumers with new place-in-line text
message updates. A redesigned Yelp Kiosk now supports diner
self-check-in, freeing hosts to manage other front-of-house
operations.
Additional Information and Assets
To learn more about Yelp’s new features and updates, read the
company’s blog post and watch a video overview from Saldanha.
Assets and images can be found here. For more information about
Yelp, visit the company’s Fast Facts page.
Forward-Looking Statements
This press release contains forward-looking statements relating
to, among other things, Yelp’s future product plans, including the
ability of its investments and initiatives to drive profitable
long-term growth and shareholder value, that are based on its
current expectations, forecasts and assumptions that involve risks
and uncertainties.
Factors that could cause or contribute to such differences also
include, but are not limited to, those factors that could affect
Yelp’s business, operating results and stock price included under
the captions “Risk Factors” and “Management’s Discussion and
Analysis of Financial Condition and Results of Operations” in
Yelp’s most recent Annual Report on Form 10-K or Quarterly Report
on Form 10-Q at yelp-ir.com or the SEC’s website at sec.gov.
About Yelp Inc.
Yelp Inc. (yelp.com) is a community-driven platform that
connects people with great local businesses. Millions of people
rely on Yelp for useful and trusted local business information,
reviews and photos to help inform their spending decisions. As a
one-stop local platform, Yelp helps consumers easily discover,
connect and transact with businesses across a broad range of
categories by making it easy to request a quote for a service, book
a table at a restaurant and more. Yelp was founded in San Francisco
in 2004.
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version on businesswire.com: https://www.businesswire.com/news/home/20240430179956/en/
Yelp Inc. Julianne Rowe press@yelp.com
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