TD Canada Trust ranked top in customer
satisfaction by J.D. Power
TORONTO, July 30, 2015 /CNW/ - Thanks to its customers,
today TD Canada Trust is celebrating a 10 year milestone. Based on
customer feedback, the bank has again been recognized by J.D. Power
as the "Highest in Customer Satisfaction among the Big Five Retail
Banks" for the tenth consecutive year.
"When you reflect back on the past 10 years, there has
been a real evolution in banking but one thing has and always will
remain the same – the focus we place on our customers," says
Tim Hockey, President and CEO, TD
Canada Trust. "Customer service is at the core of everything we do
which is why this acknowledgement is such an honour. And, it's made
all the more meaningful because these results are based on feedback
directly from our customers."
This 10 year milestone follows on the heels of a recent
#TDThanksYou campaign where TD created the ultimate throwback
experience as a way to mark memorable milestones in the lives of
its customers. Some of their stories were shared through a
compilation video, available here. "We wanted to create a special
'then and now' experience as a way to acknowledge and thank our
customers for letting us play a role in many of their important
life moments," adds Hockey. "We're so grateful to be a part of
their lives and naturally, we want to thank our customers for
helping us to achieve this significant milestone."
As the needs and expectations of customers have evolved, TD has
adapted to reflect how customers want to interact with their bank,
notably through introducing a host of digital enhancements such as
a redesign of its smartphone app, digital imaging enhancements to
its ATM network, providing customer support through SMS and social
media channels, and introducing an online live-chat service. Hockey
adds, "Whether our employees are in our branches providing
financial advice, or providing support through our phone and online
channels, customer service is so deeply embedded in the culture,
it's a part of our DNA. My commitment to our customers is that we
are going to continue to raise the bar to deliver legendary
experiences."
In addition to this latest J.D. Power award, TD Small Business
Banking also was recognized as "Highest in Customer Satisfaction
with Small Business Banking" in the annual J.D. Power Canadian
Small Business Banking Customer Satisfaction Study.
"Customer service is something we work hard at every day, and
we're incredibly proud to be celebrating ten years of leadership,"
says Hockey. "We are so thankful to our customers for this
important acknowledgment."
Follow us on Twitter at @TD_Canada and connect with us on
Facebook at facebook.com/TDCanada.
About TD Canada Trust
TD Canada Trust offers personal and business banking to more
than 11.5 million customers. We provide a wide range of products
and services from chequing and savings accounts, to credit cards,
mortgages and business banking, to credit protection and travel
medical insurance, as well as advice on managing everyday finances.
TD Canada Trust makes banking comfortable with award-recognized
customer satisfaction and convenience through 24/7 mobile,
internet, telephone and ATM banking, as well as in over 1,100
branches, with convenient hours to serve customers better. For more
information, please visit: www.tdcanadatrust.com. TD Canada Trust
is the Canadian retail bank of TD Bank Group, the sixth largest
bank in North America.
SOURCE TD Canada Trust