The airline tops the ranking for the sixth
time
MONTREAL, June 25,
2024 /CNW/ - Air Transat is pleased to
announce that it has been named the World's Best Leisure Airline
for the sixth time at the Skytrax World Airline Awards.
The awards ceremony was held yesterday, June 24, at the iconic Fairmont Windsor Park in England. Miguel
Teixeira, Vice President, In-Flight Services & Customer
Experience of Air Transat, alongside members of the Air Transat
flight crew, were present to accept this prestigious award.
"To be recognized again with this award is incredibly
gratifying," said Miguel Teixeira.
"It reflects our commitment to providing our passengers with an
outstanding travel experience and it speaks to the amazing
enhancements we have recently made to our inflight product and
service levels. Our team's tireless efforts to make customer
satisfaction a priority ensure that we consistently meet and exceed
the expectations of those who choose to fly with us."
Annick Guérard, President and Chief Executive Officer of
Transat, mentioned: "I am deeply grateful to our employees for
their remarkable professionalism and dedication. Their
contributions are at the heart of this significant achievement and
winning this award for the sixth time underscores the extraordinary
efforts of our team and their essential role in our continued
success."
"The success of Air Transat in winning this top accolade
showcases the airlines top level service and travel experience for
their customers," added Edward
Plaisted, Chief Executive Officer of Skytrax. "The
achievement of winning this award for the sixth time solidifies
their position as a market leader in the leisure airline industry
and is a factor that Air Transat management and staff should be
extremely proud of."
The World's Best Leisure Airline Award represents passenger
satisfaction of the product and staff service standards that
leisure airlines provide to customers onboard flights and at the
airport.
Air Transat won this award in 2012, 2018, 2019, 2021, 2023 and
now 2024, in addition to being voted North America's Best Leisure Airline in
2022.
About the World Airline
Awards
The World Airline Awards are wholly independent and impartial,
introduced in 1999 to provide a customer satisfaction study that
was truly global. Travellers across the world vote in the largest
airline passenger satisfaction survey to determine the award
winners. The awards are referred to by media around the world as
"the Oscars of the aviation industry".
All costs of the Survey and Awards event are paid by Skytrax,
and airlines do not pay any entry or registration fee. There are no
charges for use of the Award logos and results.
The online customer survey operated from September 2023 to May
2024, together with invitations sent to previous year
respondents in the survey database. The customer survey was
provided in English, French, Spanish, Russian, Japanese and
Chinese.
Over 100 customer nationalities participated in the 2023/2024
survey with 21.42 million eligible entries counted in the
results. Survey entries are screened to identify IP and user
information, with all duplicate, suspect or ineligible entries
deleted. More than 350 airlines are featured in the final Award
results.
About Air Transat
Founded in Montreal 36 years
ago, Air Transat is a leading travel brand voted 2024 World's Best
Leisure Airline by passengers at the Skytrax World Airline Awards.
Its program offers access to international destinations, mainly in
Europe, the Caribbean, the East and West coasts of the
U.S, South America and
North Africa. Air Transat is
recognized for its excellent customer service. By renewing its
fleet with the most energy-efficient aircraft in their category,
Air Transat is committed to a more sustainable travel industry.
Based in Montreal with major hubs
in YUL Montréal-Trudeau International Airport and Toronto Pearson
Airport (YYZ), it has near 5,000 employees with a common purpose to
bring people closer together. Air Transat is a business unit of
Transat A.T. Inc. (TSX: TRZ). www.airtransat.com
Recent distinctions and
awards
- World's Best Leisure Airline at the Skytrax World Airline
Awards (2012, 2018, 2019, 2021, 2023 and 2024)
- North America's Best Leisure
Airline at the Skytrax World Airline Awards (2022)
Information:
Air Transat
Marie-Christine Pouliot
Manager, Public Relations and Content Marketing
marie-christine.pouliot@transat.com;
Skytrax
Peter Miller
Head of Marketing
peter.miller@skytrax.uk
SOURCE Transat A.T. Inc.