RA'ANANA, Israel, October 14, 2013 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced it is helping
Air China streamline its service operations in order to enhance
efficiency across its five contact centers. The leading Chinese
airline recently completed implementation of NICE Workforce
Management (WFM), including a "packaged scheduling" capability,
which enables the company to schedule its agents according to a
predefined sequence of shifts spanning multiple days.
NICE WFM, part of NICE's leading Workforce Optimization suite,
offers improved contact center scheduling and increased forecast
accuracy. Beyond these core capabilities, packaged scheduling will
help the company address agent shortages and ensure that scheduling
changes and onsite management are done in the most efficient
manner. Furthermore, since many of Air China's employees spend
several days at a time on the Air China contact center campus, this
capability will enable them to optimize their time and better
control their individual scheduling.
"By adapting the NICE Workforce Management solution to our
contact center environment, we will be able to significantly
improve our operational efficiency and help agents easily manage
their own schedules," Ma Xuefeng, Senior Manager at the Air China
Customer Support Center. "After evaluating multiple vendors, to
date NICE was the only one able to deliver a rich set of
capabilities to help us forecast and schedule our staffing needs,
demonstrating its innovation and ability to provide the right
solution for our specific requirements."
"Deploying our solution at Air China is a testament to NICE's
deep understanding of the special requirements of the Chinese
contact center market," said Raghav
Sahgal, President of NICE
APAC. "There are many new and exciting opportunities in this
region, and we are investing in our solutions, including expanding
their capabilities, in order to meet the needs of the local
market."
About Air China
Air China Limited ("Air China") and its predecessor, the former
Air China, were founded in 1988.On December
15, 2004, Air China successfully listed in Hong Kong (SEHK: 0753) and London (LSE: AIRC). As of December 31, 2012, Air China (including its
holding companies) owns 461 aircraft, featuring Boeing and Airbus,
with an average age of 6.54 years. It operates 284 passenger
routes, including 72 international routes, 15 regional routes and
197 domestic routes, covering 29 countries and regions, and 145
cities (45 international cities, 4 regions, and 96 domestic
cities). In cooperation with Star
Alliance member airlines, its service network is further
extended to 1,329 destinations in 194 countries.
http://www.airchina.com
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note:NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Sahgal are based on the current
expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and
the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company's Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen,
+1-212-574-3635,ir@nice.com, ET
SOURCE NICE Systems Ltd.
