IR Prognosis Receives Certification on Microsoft SDN API 2.1.1
20 May 2015 - 11:45PM
Business Wire
Leading solution for Unified Communications
will provide inflight real-time quality of experience and network
path information to customers
IR, the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems, today announced that it has achieved
certification on Microsoft SDN API 2.1.1. IR Prognosis for Unified
Communications is amongst the first Unified Communications (UC)
performance management solutions that have this certification and
deliver real-time insight into Lync and Skype for Business
interactions, demonstrating dedication to ensuring an optimal
experience for users of Skype for Business (formerly known as
Lync).
The Software Defined Networking (SDN) API plays a critical part
in experience management by automatically providing data such as
Quality of Service (QoS), Quality of Experience (QoE) and
diagnostics across Microsoft Skype for Business deployments.
Prognosis gives IT operation teams the confidence that they can
meet tough user demands by managing their experience using a fully
tested and compliant solution.
Delivering an excellent customer experience was also the top
concern of UC professionals deploying Skype for Business according
to a recent survey by IR. With this latest SDN API, operation teams
using Prognosis will be empowered to proactively troubleshoot
interaction quality issues in real-time while a call is still
active and take remedial action immediately.
This extends Prognosis’s performance management capabilities,
which enable customers to proactively monitor their entire
communications ecosystem, including routers, session border
controllers and other network devices in a multi-vendor
environment. Prognosis can detect hop-by-hop which routers
contribute to the poor performance of voice and video quality
during a call so that issues can be addressed instantly.
“After a rigorous testing process, we are proud to have obtained
this certification from Microsoft,” said Darc Rasmussen, CEO of IR.
“IR is dedicated to ensuring that our customers can easily identify
and fix customer experience problems in their UC environments,
which increasingly includes Skype for Business deployments. This
certification validates Prognosis as the go-to solution for this
next wave in universal communications.”
This announcement comes shortly after the news that IR has been
named a Microsoft Gold Partner for Communications, putting it in
the top one percent of the Microsoft partner ecosystem. Prognosis
is responsible for managing the performance of some of the largest
Microsoft Skype for Business installations in the world, including
one customer with over 400,000 end points.
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
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IRKevin Ryder, +61 2 9966 1066media@ir.com
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