Alliance will focus on providing advanced AI and
automation technologies to enhance efficiency for enterprises
building out their operations in the
region
RIYADH,
Saudi Arabia, Feb. 10,
2025 /PRNewswire/ -- Cognizant (Nasdaq: CTSH)
announced today a three-year strategic partnership with Upsource by
Solutions, a distinguished business process outsourcing (BPO)
company in Saudi Arabia. This
collaboration brings Upsource by Solutions local expertise
alongside Cognizant's global reach to enhance operational
efficiencies and strive for exceptional customer satisfaction for
clients in the area. The agreement was signed at LEAP 2025.
Through this alliance, businesses across the region will gain
access to Cognizant's advanced Intuitive Operations &
Automation (IOA) solutions, including a Gen AI-powered financial
suite, automation frameworks, and enhanced operational controls.
These technologies are designed to assist businesses in meeting
modern business demands, ensuring compliance with national and
global standards, and delivering services that drive efficiency,
scalability, and long-term success.
"Cognizant's commitment to investing in the region and
supporting capability transfer was a key factor in our decision to
partner with them," said Eng. Naif AlMogbel, CEO at Upsource by
Solutions. "By aligning our vision with Cognizant's expertise,
we're reshaping what excellence in BPO means. This agreement
represents the beginning of a journey to create future-ready
solutions that redefine value for our clients."
The BPO industry is undergoing a pivotal transformation as
companies increasingly outsource essential processes such as
finance, human resources, and customer management. This shift
requires a strategic blend of local insights and global innovation
to enhance efficiency and drive growth through next-generation
solutions.
"We are excited to collaborate with Upsource by
Solutions and continue to bring our expertise in digital
transformation to the Saudi Arabian market," said Gagan Syal, Head of Southern Europe & Middle East at Cognizant. "Saudi and this
region is buzzing with innovation and progress. With Upsource by
Solutions local experience and forward-thinking vision and our
leadership in advanced technologies, we are building a foundation
for the future of business operations. This collaboration reflects
our deep commitment to supporting the region's long-term success by
enabling organizations to embrace cutting-edge innovation and
achieve operational excellence."
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help
our clients modernize technology, reimagine processes and transform
experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life. See how at
www.cognizant.com or @cognizant
About Upsource by Solutions
Upsource by Solutions is
Saudi Arabia's premier business
process outsourcing (BPO) provider. Founded to blend local
expertise with global standards, Upsource by Solutions operates
over 100+ clients across diverse industries, supported by 9,000+
employees. As the first and COPC (OSP)-certified BPO in the
Kingdom, Upsource by Solutions delivers cutting-edge services
through strategic delivery centers in Riyadh, Jeddah, Qassim and Madinah.
Upsource by Solutions mission centers on driving digital
transformation with innovative technologies, ensuring exceptional
service while fostering a fair and inclusive workplace. Recognized
for industry leadership, Upsource by Solutions has earned multiple
awards for operational excellence and employee-centric
practices.
To know more about Upsource by Solutions click here
For more information,
contact: globalpr@cognizant.com
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