Brazil's Oi Upgrades Its Amdocs Business Support Solution, Based on Comverse, to Deliver New Services and Support Growth
11 November 2015 - 8:02AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that Oi, a leading Brazilian service
provider with 73 million customers across multiple lines of
business has upgraded its Amdocs business support system (BSS),
based on Comverse Kenan technology, to deliver new services, reduce
costs and support its growing customer base. Amdocs recently
announced the acquisition of a substantial majority of Comverse's
BSS assets and with the acquisition complete, Amdocs will now
assume responsibility for all aspects of Oi's BSS systems.
Oi offers landline telephony, mobile telephony, broadband
Internet access, pay TV and the country's largest Wi-Fi network for
its consumer and corporate customers. Oi relies on its BSS to
support its growth strategies by enabling the company to offer any
combination of communications services, media content, data
services and new lines of business with customer care, order
fulfillment and billing – delivering exciting new services in a
personalized, contextualized manner, while achieving accelerated
business value through optimized processes and reduced costs.
Oi benefits from a modern, future-proofed BSS environment that
helps the company reduce costs, while focusing on quality
improvements to support its growing business. The latest Kenan
advancements are streamlined, efficient and designed specifically
to deliver valuable performance increases in key areas including
billing cycle, rating and more. Comverse's expert services team
worked closely with Oi's teams to perform all aspects of the
upgrade and drive project success ahead of schedule and committed
expectations.
"As one of Brazil's leading communications service providers, Oi
sought a modernized BSS solution that would support the company in
the future and enable it to lead in The New World of Customer
Experience – today's era defined by rising customer expectations,
rapid technology advancements and intensified competition," said
Manuel Zepeda, president for the Caribbean and Latin America region
at Amdocs. "Building on the successful partnership between Oi and
Comverse, Amdocs looks forward to strengthening and expanding our
relationship with Oi to help them continue to sharpen their
competitive edge by delivering an unparalleled customer experience
in the Brazilian marketplace."
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About Oi
Oi, a convergent service pioneer in Brazil, offers local and
long-distance landline telephony, mobile telephony, broadband
internet access, pay TV and the country's largest wi-fi network. Oi
has a nationwide presence and the greatest network penetration,
reaching even the most remote regions of the country. In June 2015,
the company had 73 million revenue generating units (RGUs), 48
million of which in the Personal Mobility segment, 17 million in
the Residential segment and 7.8 million in the SME/Corporate
segment. Oi was included in the Exchange's Carbon Efficient Index
(ICO2) for the fifth consecutive year and has been part of the Dow
Jones Sustainability Emerging Markets Index since 2013. Through its
social responsibility institute Oi Futuro, Oi supports projects in
the educational, sustainability, sporting and cultural areas
through incentive laws, with the aim of democratizing access to
knowledge in order to promote and accelerate human development. Oi
is one of Brazil's leading cultural sponsors and creates
opportunities for projects in all regions of the country. For
further information, please go to: www.oi.com.br, www.oi.com.br/ri
and www.oifuturo.org.br.
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world's largest communications,
entertainment and media service providers. Its portfolio powers The
New World of Customer Experience™, where a wide array of innovative
and personalized services are delivered seamlessly to end users,
regardless of device or network. For more than 30 years, Amdocs
solutions, which include BSS, OSS, network control and
optimization, coupled with professional and managed services, have
accelerated business value for its customers by streamlining
complex operating environments, reducing costs and speeding time to
market for new products and services. Amdocs and its more than
24,000 employees serve customers in over 90 countries. Listed on
the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion
in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9, May 11 and August
10, 2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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