New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry
24 January 2018 - 10:00PM
Amdocs (Nasdaq:DOX), a leading provider of software and services to
communications and media companies, today announced its newest
offering to help its customers accelerate their journey to become
digital service providers: Amdocs DigitalONE. DigitalOne is a
digital enablement platform for customer care and commerce spanning
the entire order lifecycle. It allows communications and media
companies the business agility to offer new digital experiences of
the type and at the pace of native Internet companies
like Amazon, Uber and Airbnb. Furthermore, they can offer this
regardless of which business support system they have in the
back-end.
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/7ee10240-f220-40e2-a8fe-bedec6a6aa1e
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/ec328a4c-9df9-4542-849b-a57e8cca17e9
This is enabled by the unique, microservices-based architecture
of DigitalONE which offers a full DevOps environment. Each
microservice constitutes an autonomous functionality that can be
independently deployed – so that service providers can continuously
improve commerce and care experiences by introducing new
capabilities in short DevOps cycles. The platform itself is also
cloud-native – so that it can scale on-demand to support changing
activity levels. Furthermore, it incorporates open-source
technologies and exposes application programming interfaces (APIs)
that comply with TM Forum standards – so that new capabilities can
be easily added by internal and external developers and re-used
across engagement channels.
“Today’s customers expect nothing less than superior digital
experiences when and where they want them; service provider care
and commerce operations need to increase their agility if they are
to deliver on this,” said Tim McElligott, senior consulting analyst
at leading analyst firm Stratecast, a Frost & Sullivan company.
“With DigitalONE, Amdocs has decomposed these areas of service
provider operations into small microservices to do just that.
Combined with Amdocs’ DevOps approach to platform delivery, this is
the most advanced microservices value proposition so far in the
industry.”
“We are proud to launch our next generation cloud-native, care
and commerce digital offering, architected uniquely for the
communications and media industry. This microservices-based
platform is already deployed, serving millions of end users,” said
Anthony Goonetilleke, group president of Amdocs Technology. “It is
part of our open and integrated portfolio which offers service
providers a variety of digital transformation approaches, from
transforming a single channel to transforming the entire front-end
care and commerce layer across channels, to a full-blown business
transformation. Service providers are taking different paths
depending on their business objectives and state of digital
maturity, and with DigitalONE, we can help them see accelerated
results and capture a leading position in the digital economy.”
DigitalONE is comprised of three different layers that can be
deployed in a modular fashion: a digital microservices layer
incorporating all care and commerce flows spanning ordering and
product catalog processes, an omni-channel widget-based digital
experience layer servicing agents and customers with visual web
presentations of these flows, and an additional layer with
channel-specific applications for self-service, retail, social,
call centers and chatbots. Service providers can also choose
to deploy their own channel-specific applications on top of it.
The platform enables service providers to offer existing and
occasional customers a new level of care personalization in Telecom
and a real, digital shopping experience. Leveraging a 360-degree
customer view and embedded intelligence, it enables
next-best-action and next-best-offer recommendations tailored to
customer wants and needs. It does this consistently across channels
and multi-play, partner and hard good offerings, with seamless
handover between channels and between virtual and live agents.
Supporting Resources
- Find out more about the new Amdocs DigitalONE platform
- To find out more about the state of microservices use in
Telecom, read this Stratecast report: “Microservices: A Role Player
in the Cloud-Native Architecture”, published Oct, 2017
- Keep up with Amdocs news by visiting the company’s website
- Subscribe to Amdocs’ RSS Feed and follow us on Twitter,
Facebook, LinkedIn and YouTube
About Amdocs
Amdocs is a leading software and services provider to the
world’s most successful communications and media companies. As our
customers reinvent themselves, we enable their digital and network
transformation through innovative solutions, delivery expertise and
intelligent operations. Amdocs and its 25,000 employees serve
customers in over 85 countries. Listed on the NASDAQ Global Select
Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more
information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2017 filed on December 11,
2017.
Media Contacts:
Linda HoriuchiAmdocs Public RelationsTel: +1 201 631 6810E-mail:
linda.horiuchi@amdocs.com
Jenn HeadleyHotwire PR for AmdocsTel: +1 (212) 897-2156E-mail:
jennifer.headley@hotwireglobal.com or AmdocsUS@hotwirepr.com
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