Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience
13 November 2019 - 8:05AM
Amdocs (NASDAQ: DOX), a leading provider of software and services
to communications and media companies, today announced that it has
successfully completed a significant milestone in the
business-driven digital transformation programme it is delivering
for Three Ireland. The project included the consolidation and
modernization of its IT infrastructure, the operational management
for over 50 third-party partners, and the digitization of Three
Ireland’s customer experience, supporting its consumer and
enterprise customer base.
As part of the pioneering project with Three, part of CK
Hutchison Holdings, Amdocs applied DevOps methodologies to solution
scoping, development and delivery. This enabled Three Ireland to
receive demos and customer and employee feedback, ensuring that the
solution was focused on the customer experience.
David Hennessy, Three Ireland CTO commented that: “Three Ireland
is undergoing a significant transformation to its IT infrastructure
and digital systems, as part of our plan to create the store of the
future and seamless customer experiences. With Amdocs’ support, we
are consolidating and upgrading our infrastructure, and
digitalizing our systems to understand our customer journeys across
all touch points of the business, leveraging smart systems to
improve engagement and time-to-market.”
“As a leading provider of software and services to
communications and media companies, Amdocs is delighted to have
supported Three Ireland in achieving this significant milestone in
their digital transformation journey. This enables them to deliver
the best experience for their customers. Organizations that focus
on customer experience outperform the market by a significant
margin,” said Gary Miles, chief marketing officer, Amdocs.
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About Amdocs
Amdocs is a leading software and services provider to
communications and media companies of all sizes, accelerating the
industry’s dynamic and continuous digital transformation. With a
rich set of innovative solutions, long-term business relationships
with 350 communications and media providers, and technology and
distribution ties to 600 content creators, Amdocs delivers business
improvements to drive growth. Amdocs and its 25,000 employees serve
customers in over 85 countries. Listed on the NASDAQ Global Select
Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more
information, visit Amdocs at www.amdocs.com.
About Three Ireland
Three is one of Ireland’s leading mobile operators with 2.3
million customers (as of July 2019). Three operates 2G, 3G and 4G
networks and has invested nearly €2 billion in Ireland to date.
About CK Hutchison
Holdings Limited
Three is 100% owned by CK Hutchison Holdings Limited (CK
Hutchison), a renowned multinational conglomerate committed to
innovation and technology. Its diverse businesses employ over
300,000 people in over 50 countries across the world. CK Hutchison
has five core businesses - ports and related services, retail,
infrastructure, energy and telecommunications.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2018 filed on December 10, 2018 and
our quarterly 6-K form furnished on February 19, May 28, August 19
and November 12, 2019.
Media Contacts:Nick BoultonAmdocs Public
RelationsTel: +44 (0)7896 931 335E-mail:
nicholas.boulton@amdocs.com
Paul CampbellBabel PR for Amdocs Tel: +44 (0)20 7434 5552E-mail:
paul@babelpr.com or amdocs@babelpr.com
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