ibex Launches Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience
31 January 2024 - 1:00AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, today introduced Wave iX, the definitive AI-driven
digital-first customer experience (CX) and employee experience (EX)
solution suite. Wave iX seamlessly integrates innovative AI-powered
solutions with ibex’s cutting-edge CX platform to facilitate
advanced, hyper-personalized, and intelligent interactions that
cultivate stronger connections between brands and their customers.
“Wave iX brings genuine digital transformation and advanced
customer-facing self-service options to businesses of all sizes
that address every stage of their journey,” said Eric Guarro, SVP
of Digital Transformation at ibex. “At ibex, we adopt a
solutions-driven strategy to align with our clients and their
customers at various points in their digital transformation
journey, providing tailored AI-enhanced CX solutions that deliver
transformative outcomes. Coupled with our acclaimed launch and
implementation proficiency and business insights, Wave iX has the
potential to redefine your CX and enhance the profitability of your
customer and brand interactions.”
ibex's Wave iX solution suite harnesses generative AI (GenAI) to
augment humans, insights, and actions across the end-to-end CX
value chain. Supported by automation tools for self-service, Wave
iX enables CX organizations to become more productive,
cost-effective, and customer centric.
“Our mission at ibex is clear: to elevate customer experiences,
drive performance excellence, and reduce the overall cost to
serve,” said Bob Dechant, CEO of ibex. “Wave iX delivers
user-friendly, tailored solutions that empower companies to
digitally transform their CX to do more with less while swiftly
adapting to changing market trends. Wave iX is more than just an
AI-powered platform—it’s a commitment to redefining customer
experiences and setting new industry standards. As a
forward-thinking organization, we are constantly assessing,
training, and refining our models, and we will continue to push the
boundaries to enhance our capabilities.”
Wave iX combines ibex’s years of award-winning BPO operational
excellence with GenAI to optimize the end-to-end CX value
chain.
- Wave iX Customer Interactions SuiteAI
technology that boosts every interaction along the customer
journey, using the latest in GenAI.
- Tailored to Your Brand Persona
- Virtual Agents & Conversational AI
- Channel Agnostic AI Engagement
- Advanced NLP
- Wave iX CX Insights SuiteAn end-to-end
insights layer measuring real-time CX interaction data supported by
a Business Intelligence team surfacing insights that drive business
forward.
- 100% Interaction & Data Capture
- Real-Time Analysis, QA, and Action
- Predictive, Brand-Tailored Insights
- Continuously Learning Knowledge Base
- Automated Sentiment, Intent, and Voice of the Customer
- Wave iX Agent Performance SuiteThe leading AI
suite for agent productivity and workflow enhancement. Integrates
across the agent experience to drive enhanced outcomes for every
agent action.
- Total Agent Performance Management
- Hyper-Personalized Agent Engagement
- AI Conversational Assistance, Coaching, & Optimization
- Real-Time Language Translation
For more information on Wave iX, please click here.
Webinar: How To Use Gen AI to Improve CX Performance in
2024
Join ibex CIO Jim Ferrato and SVP, Digital Transformation Eric
Guarro on February 15th for an overview of the Wave iX solution.
Click here to register.
About ibex
ibex delivers innovative business process outsourcing (BPO),
smart digital marketing, online acquisition technology, and
end-to-end customer engagement solutions to help companies acquire,
engage, and retain valuable customers. Today, ibex operates a
global CX delivery center model consisting of 31 operations
facilities around the world, while deploying next-generation
technology to drive superior customer experiences for many of the
world’s leading companies across retail, e-commerce, healthcare,
fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/4f93c00d-524c-47c8-8dff-4e5353b1abde
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