Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
15 May 2024 - 10:30PM
Business Wire
- Bank to Deploy Verint Workforce Management and Verint
TimeFlex Bot Across 5,000 Employees
- Deal Follows a Large Multinational Insurance Company
Reporting Strong AI Business Outcomes with Verint TimeFlex,
Lowering Employee Attrition by 30 Percent
Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to
see contract wins and groundbreaking customer results for the new
Verint TimeFlex Bot.
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Verint TimeFlex Bot Wins a $4 Million
Contract From a Leading Australian Bank (Photo: Business Wire)
Verint recently received a $4 million contract with a leading
bank in Australia to deploy the Verint Open Platform’s workforce
management (WFM) and bot capabilities. The bank has been a
long-time Verint customer and is now expanding with Verint to
replace a WFM solution from another vendor and introduce the
artificial intelligence (AI) powered Verint TimeFlex Bot for its
4,500 agents. Verint TimeFlex Bot will provide the bank’s contact
center agents with the flexibility to make unlimited schedule
changes to reduce attrition and absenteeism while improving agent
work/life balance.
“This contract is testament to our open platform’s unique
ability to quickly deliver tangible AI business outcomes,” says
Verint’s Jasen Williams, global vice president, corporate
marketing. “The bot fits seamlessly into the customer’s existing
ecosystem and agents learn how to use the bot within minutes. The
result is faster AI business outcomes including improved employee
experiences and lower labor costs.”
Customer Achieves Significant ROI with Verint TimeFlex
Bot
The new contract win with the Australian bank follows another
Verint customer, a leading multinational insurance company,
reporting strong AI business outcomes from the TimeFlex Bot. The
insurance company was able to save $2,000 per agent per year on
average resulting from Verint’s TimeFlex Bot, including:
- 30% reduction in agent attrition
- 23% reduction in agent absenteeism
- 32-point increase in employee Net Promoter Score
The $4 million contract with the Australian bank was in Verint’s
second quarter and includes Bundled SaaS deployment of the Verint
Open Platform over 39 months.
Visit Verint Open Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2024, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240515926061/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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