Company Implements Governance and Executive
Changes To Ensure Accountability
BLOOMFIELD, Conn., Feb. 3, 2025
/PRNewswire/ -- Global health company The Cigna Group (NYSE: CI)
today announced a new multi-year effort aimed at meaningfully
transforming the experiences of the millions of people it
serves.
"The health care system in America needs to be better, and we
have challenged ourselves to help lead and drive systemic change,"
said David M. Cordani, chairman and
CEO of The Cigna Group. "We do a lot of good for many people, but
we need to do better for everyone. We are committed to implementing
tangible actions across our company to help drive better health
outcomes and health care experiences. Today's announcement marks
the initial steps in our multi-year journey toward building a
better and more sustainable model in health care."
The Cigna Group has established five key areas of focus, and
several initial specific actions, to improve the health of its
customers and the value it provides:
- Easier access to care: The company will address the
challenges customers face by making its processes simpler, easier
and faster.
- Better support: The company will provide customers with
more support and resources to navigate the health care system.
- Better value: The company will drive better value for
its customers.
- Accountability: The company will implement governance
processes at the highest levels to successfully ensure positive
changes.
- Transparency: The company will openly share how it is
continuously improving.
Initial Actions To Drive The Cigna Group's
Commitments
The Cigna Group: To ensure alignment in priorities
and greater accountability, The Cigna Group will tie its leaders'
compensation to improving the satisfaction of its customers.
Additionally, starting in early 2026, The Cigna Group will
publish an annual Customer Transparency Report to make its progress
toward its commitments clear. The report will include important
information relating to how the company facilitates customer care,
including details about its services and resolution statistics.
Cigna Healthcare: As announced separately today,
Cigna Healthcare is taking the following actions:
- Expanding its team of Cigna Healthcare advocates who support
customers and patients with the most challenging or complex
conditions, such as cancer; these highly trained advocates will
help more patients navigate every stage of their care and treatment
journey
- Investing resources to help more customers and patients quickly
resolve administrative needs with prior authorization and post-care
claims
- Introducing an enhanced digital status tracker that patients
can use for prior authorization updates
- Encouraging physicians to communicate electronically about
prior authorizations and claims through Cigna Healthcare's digital
provider portal to expedite approvals and reduce error
Evernorth Health Services: Evernorth recently
announced actions to address Express Scripts' patient access
and affordability and improve transparency.
Going forward, Evernorth's standard offerings will protect
patients from paying the high list price of their medications,
ensuring they benefit from the lower price negotiated by Express
Scripts. Additionally, patients in employer-sponsored plans will
have improved financial predictability, receiving the benefit of
savings negotiated by Express Scripts if they don't already.
As part of this broader effort, the company also committed to
providing an annual personalized summary to customers about how
they benefit directly from the discounted prices Express Scripts
negotiates and providing an annual standardized report to plan
sponsors disclosing costs and pharmacy claim-level reporting.
Executive Changes To Ensure Accountability
The Cigna Group's work to drive significant improvements for all
its customers will be governed by its new Office of Excellence and
Transformation. This office will partner across the organization to
shape the company's response to improve the health of the millions
of customers it serves and to ensure accountability.
The office will have oversight by Dr. David Brailer, the company's executive vice
president and chief health officer and a highly experienced
physician. Additionally, Chris
DeRosa will assume a newly created role leading the
office, reporting to Dr. Brailer. DeRosa, a longtime Cigna
Healthcare leader with a deep understanding of the needs of
customers and health plan sponsors, currently serves as president,
U.S. Government, Cigna Healthcare. DeRosa will continue to oversee
the company's Medicare businesses through the transaction with
HCSC, which we expect will close in the first quarter.
"I am inspired to work alongside our 70,000 colleagues and the
Office of Excellence and Transformation to realize our commitments
to better care and clinical excellence," Dr. Brailer said. "We will
lead the health care industry in how we serve our patients and
customers and support the clinicians who care for them."
More information about The Cigna Group's commitments is
available here.
About The Cigna Group
The Cigna Group (NYSE: CI) is a
global health company committed to creating a better future built
on the vitality of every individual and every community. We
relentlessly challenge ourselves to partner and innovate solutions
for better health. The Cigna Group includes products and services
marketed under Cigna Healthcare, Evernorth Health Services, or its
subsidiaries. The Cigna Group maintains sales capabilities in more
than 30 markets and jurisdictions and has approximately 182 million
customer relationships around the world. Learn more at
thecignagroup.com.
Media Contact
media@cigna.com
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SOURCE The Cigna Group
