HARTFORD, Conn., Dec. 19,
2024 /PRNewswire/ -- Aetna, a CVS Health company, has
expanded the functionality of the Aetna Health℠ app to include
Spanish language capabilities for all eligible health plan members,
regardless of how or where they are covered.
Intended to improve navigation, health literacy and access to
care for Spanish-speaking members, app pages will now be available
fully in Spanish, including identity cards, benefit details,
deductibles, claims, cost estimates and health care providers.
By expanding health app language capabilities, Aetna is better
equipped to provide personalized and simplified access to care for
members across health plans nationwide.
"As a proud Latino whose first language is Spanish, I'm thrilled
to announce the new language capabilities on the Aetna Health app.
Better health begins with better engagement with members, and these
capabilities demonstrate our commitment to connecting every member
to their care in the way that is most accessible for them," said
Gus Giraldo, SVP, Individual &
Family Plans, Aetna. "This update allows us to more effectively
communicate with and support our member population, creating
opportunities for the best health outcomes. We are confident that
this enhancement will not only broaden our reach but also deepen
our impact, and we look forward to expanding further to fully meet
the diverse needs of our members."
In addition to the app, Aetna members also have access to care
managers and customer service representatives that can provide
support in Spanish. Through events and broadcast interviews in
local communities, Aetna also supports Spanish-speaking audiences
by sharing public health information and actionable advice in
Spanish on topics that impact us all, including vaccinations,
preventive care and mental health.
Aetna is committed to putting every member's health plan at
their fingertips. To adapt to the needs of our dynamic member
populations, Aetna is continuing to explore expansion of our health
app capabilities for additional languages. For now, members can
seek language assistance by visiting the language assistance page
on the Aetna website.
Directions on how to enable Spanish language capabilities on
your health app can be found on the Aetna website.
About CVS Health
CVS Health® is the leading health
solutions company, delivering care like no one else can. We reach
more people and improve the health of communities across America
through our local presence, digital channels and over 300,000
dedicated colleagues — including more than 40,000 physicians,
pharmacists, nurses and nurse practitioners. Wherever and whenever
people need us, we help them with their health — whether that's
managing chronic diseases, staying compliant with their medications
or accessing affordable health and wellness services in the most
convenient ways. We help people navigate the health care system —
and their personal health care — by improving access, lowering
costs and being a trusted partner for every meaningful moment of
health. And we do it all with heart, each and every day. Follow
@CVSHealth on social media.
Media contact
Jeff
Swallow
SwallowJ@cvshealth.com
401-601-4116
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SOURCE CVS Health
