Humana Accelerates Digital Health and Analytics Capabilities
27 August 2018 - 10:45PM
Business Wire
Names Heather Cox Chief Digital Health and
Analytics Officer
Enhances product design capability with
Humana Studio H in Boston’s Seaport neighborhood
Expects to employ as many as 250 in Boston
within five years
Humana Inc. (NYSE: HUM), one of the nation’s leading health and
well-being companies, announced today a series of moves designed to
advance its capabilities in the areas of technology, digital health
and analytics in support of its integrated care delivery model and
its ongoing work to develop differentiated health care
experiences.
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the full release here:
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Humana will establish a center for digital health and analytics,
to be known as Humana Studio H, in Boston’s Seaport neighborhood,
where it can take advantage of a deep local talent pool and
partnerships. Studio H will focus on pioneering new products and
services that will then be developed for use across the
organization. The company expects to employ as many as 250
individuals at this Boston location within the next five years. To
help lead this effort, the company has named Heather Cox to the
newly created position of Chief Digital Health and Analytics
Officer, reporting directly to Humana President and CEO Bruce
Broussard.
“What we’re developing in Boston is a critical capability that
can help Humana leap forward and overcome friction points to create
a simplified, connected and personalized health care experience for
our members and the physicians and others who provide their care,”
said Broussard. “We understand that where lifestyle and health care
intersect, there is an opportunity to influence health and
well-being in a holistic way – especially for seniors. Digital
technology and analytics are building blocks for devising products,
tools and services that deliver on the promise of whole-person
health care, and Heather Cox has the experience, vision and drive
to innovate and boldly lead Humana’s efforts in these important
areas.”
In her new role, Cox will be accountable for building Humana’s
digital care delivery operations and leading enterprise analytics.
Integrating these critical capabilities across the organization
will further accelerate Humana’s move toward differentiated health
care experiences. Cox brings 25 years of experience to the role,
most recently serving as Chief Technology and Digital Officer at
USAA, where she led the teams responsible for designing and
building personalized and digitally-enabled end-to-end experiences
for USAA members. Prior to USAA, Cox was the CEO of Citi FinTech at
Citigroup, Inc., helping the company adapt to a future dominated by
mobile technology, and she headed Card Operations, reshaping
customer and digital experience for Capital One. Cox will be based
in Boston and oversee much of the work coming out of Studio H.
“It’s gratifying to be joining an organization with such a
strong commitment to helping people achieve their best health,”
said Cox. “American health care can be enormously complex, but
Humana’s expansion of its digital health and analytics capabilities
can provide a game-changing platform to simplify and streamline the
health care experience and ultimately improve members’ lifestyles
by enhancing the quality of their health care. Throughout my
career, I’ve enjoyed the challenge of marrying technology with
human needs, and I’m eager to apply my experience in a dynamic
industry like health care.”
In addition to the Digital Health and Analytics group, a team of
individuals focused on creating a new health experience for seniors
will also reside in Studio H under the direction of Beth Bierbower,
who has been with the company in a number of senior-level
leadership positions. Bierbower also reports directly to
Broussard.
“I look forward to collaborating with Heather as we work to
bring next-generation products to life at Humana,” said Beth
Bierbower, president of this new Humana initiative. “I’m also
excited about the prospect of bringing together talented,
high-energy and innovative people in Boston to tackle some of the
biggest challenges in our industry. I’m confident that Humana
members will appreciate what we come together to develop.”
Humana Studio H will take shape in Boston’s Seaport
neighborhood, where Humana has entered into a lease agreement for
approximately 40,000 square feet of office space on two floors at
281 Summer Street. The location affords access to the area’s wealth
of talent in digital technology, analytics and experience design,
in one of the city’s most dynamic neighborhoods. Humana will build
out the space using an open floor plan, designed to promote
interaction and collaboration, and the company expects to complete
the project in the summer of 2019.
About Humana
Humana Inc. (NYSE: HUM) is committed to helping our millions of
medical and specialty members achieve their best health. Our
successful history in care delivery and health plan administration
is helping us create a new kind of integrated care with the power
to improve health and well-being and lower costs. Our efforts are
leading to a better quality of life for people with Medicare,
families, individuals, military service personnel, and communities
at large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission
filings
- Most recent investor conference
presentations
- Quarterly earnings news releases and
conference calls
- Calendar of events
- Corporate Governance information
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180827005300/en/
Humana Inc.Mark Mathis, 312-441-5010Corporate
Communicationsmmathis@humana.com
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