Leading Platform in Reputation Experience
Management Awards 2025 Winners for Going Above and Beyond on
Delivering Brand Promises
WESTPORT, Conn., March 5,
2025 /PRNewswire/ -- Maplewood Senior Living, known for its
upscale senior living residences, is proud to announce that all of
its communities, fifteen on the East Coast and in the Midwest, and
their flagship Inspῑr location, Inspῑr Carnegie Hill, located on
the Upper East side of Manhattan,
NY, have been awarded the 2025 top honors from
Reputation.com, the leading platform in reputation experience
management.
"At Maplewood Senior Living, our unwavering commitment to
resident-centered care has consistently translated into exceptional
satisfaction scores from both residents and their families. The
Reputation Awards reflect what matters most to us – the voices of
those we serve every day," stated Morgan
Iorio, Corporate Director of Business and Reputation.
"Achieving scores of 800+ and even 900+ across all our communities
demonstrates that our approach of personalizing experiences,
fostering meaningful connections, and delivering innovative
wellness programs truly resonates with families. These recognition
metrics aren't just numbers – they represent thousands of positive
interactions and testimonials from residents and families who have
entrusted us with their care journey."
Winners on the 2025 list have proven that they put customer
experience at the very core of their strategy and are driven by the
voice of the customer to succeed. Reputation award winners
consistently collect, understand, and apply consumer feedback so
that they can make data-driven decisions to deliver the best
possible experiences and establish a best-in-class
reputation.
Maplewood Senior
Living's 2025 Reputation Award Highlights:
- 900+ Awarded to Five Maplewood communities:
-
- Maplewood at Danbury, CT
- Maplewood at Chardon, OH
- Maplewood at Weston, MA
- Maplewood at Cuyahoga Falls, OH
- Maplewood at Twinsburg, OH
- 800+ Award
-
- Inspīr Carnegie Hill, NYC, the flagship of Maplewood's ultra-luxury senior living brand,
achieved this for the second consecutive year.
- Maplewood at Orange, CT, achieved this for the second
consecutive year.
- Nine additional Maplewood
communities joined the 800+ list for the first time,
including:
-
- Connecticut: Maplewood at Stony Hill
(Bethel), Maplewood at Darien, Maplewood at Strawberry Hill (East Norwalk), Maplewood at Newtown, and Maplewood at Southport.
- Massachusetts: Maplewood at
Brewster, Maplewood at Mayflower Place, and Maplewood at Mill Hill (West Yarmouth).
- New Jersey:
Maplewood at Princeton.
Since the inception of the Award in 2021, Reputation.com
identifies winners through a meticulous analysis of location
scores, honoring those with a Reputation Score of 800 (on a scale
of 0-1000) or higher – and for the first time this year, 900 or
higher. These scores signify that the company is dedicated to
exceptional customer service satisfaction and brand
trust.
The Reputation Score evaluates various factors, including review
sentiment, volume, response rate, social engagement, and search
impressions. Attaining a score of 800 or above signifies the
company's outstanding commitment to managing online customer
feedback and delivering on superior customer experience.
Links to Award
lists: https://reputation.com/800-award-winners/2025-us-healthcare-locations-800-award-winners/
About Maplewood Senior Living:
Maplewood Senior Living
is known for its upscale senior living residences, offering a broad
range of premier services, amenities, and care to its residents.
Based in Westport, CT, Maplewood
Senior Living operates 16 senior living communities in Connecticut, Massachusetts, New
Jersey, New York, and
Ohio. There is an Upper East Side
location in Manhattan, NY, within
the company's newest brand, Inspīr. This new, senior living
offering was launched to provide a luxurious option for seniors
looking to join a residential community in major metropolitan
areas. A second Inspīr location, Inspīr Embassy Row, recently
opened in Washington D.C.'s
vibrant Dupont Circle neighborhood. For more information, please
call 203-557-4777 or
visit http://www.maplewoodseniorliving.com
About Inspīr
Inspīr is a new, luxury senior living
brand offering a different approach to living for discerning older
adults in urban markets. The brand represents the convergence of
luxury accommodations, exceptional hospitality, cutting-edge
technology, whole-person wellness and world-class care. The brand's
flagship senior living residence, Inspīr Carnegie Hill, is located
at 1802 Second Avenue at 93rd Street, in the heart of New York City's Upper East Side. A second
location in Washington D.C.'s
vibrant Dupont Circle neighborhood, Inspīr Embassy Row, just opened
and offers state-of-the-art assisted living and memory care
options, with private apartments customized to fit the needs of an
aging population. Inspīr is developed by Maplewood Senior Living,
in partnership with Omega Healthcare Investors, Inc. (NYSE: OHI).
For more information, please call 646-978-9040 or
visit inspirseniorliving.com
Press contact:
Maplewood@Hundredstoriespr.com
646-258-0026
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SOURCE Maplewood Senior Living
