Coveo partners with Shopify, offering their large-scale
enterprise customers AI search, personalized
recommendations, generative answering and margin optimization for
superior shopper experiences.
MONTREAL and SAN
FRANCISCO, Oct. 31, 2024 /CNW/
- Coveo (TSX: CVO), the leading enterprise AI platform
that brings AI Search and generative AI to every
point–of-experience, announced today that Coveo has partnered with
Shopify to bring its commerce AI capabilities to Shopify enterprise
customers.
"This partnership marks an exciting new chapter
between Coveo and Shopify, and we're committing the full
weight of our search, data science and commerce intelligence
expertise behind it," said Louis
Tetu, CEO and Chairman at Coveo. "As Shopify expands further
into enterprise B2B and B2C commerce, Coveo brings a powerful and
scalable AI search platform to handle the complexities of
personalization and revenue optimization across sizeable catalogs
and large shopper audiences. Shopify enterprise merchants will be
empowered with proven AI models and expert-driven insights that not
only enhance product discovery but also optimize operational
efficiency—delivering higher revenue and margins from every shopper
interaction. This partnership between two globally recognized
Canadian commerce tech leaders is about delivering on-going
innovation and long-term value, enabling Shopify enterprise
customers to thrive in a fast-evolving digital and AI
landscape."
Coveo will give Shopify enterprise merchants the ability to
manage AI models and strategies for search relevance and semantic
precision, personalization, recommendations and generative shopper
experiences, enabling AI-powered product discovery and dynamic
session optimization that drives higher conversion, revenue and
margins within large scale and complex B2B, B2C and D2C
businesses.
"The partnership between Coveo and Shopify is a perfect
alignment of two cutting-edge platforms built to power the future
of enterprise commerce," said Laurent
Simoneau, Co-Founder, President and CTO at Coveo. "Shopify's
state-of-the-art composable architecture, combined with Coveo's
AI-first, API-first modern platform, creates a unique synergy that
will empower retailers to grow with confidence. Our strength lies
in delivering relevance at scale—whether for complex B2B commerce
operations or dynamic B2C or D2C environments."
By implementing Coveo, Shopify merchants will have access
to the following:
- Search: Query suggestions, personalized 1:1 results,
partial part # match, fitment and cross-reference lookups, powered
by powerful AI and semantics.
- Personalization: Exceed customer expectations with
real-time individualized AI-powered search results creating a
relevant experience for known or anonymous visitors.
- Recommendations: Product and content recommendations
augmented in-session based on real-time shopper behavior and intent
cues, using deep learning models.
- Indexing: Unified indexing that enables effortless
product discovery, regardless of catalog complexity. Supporting
over 40 million products and 100 million pieces of content.
- Generative Experiences: Guided advisory experiences
educating customers on products and putting retailers' content to
work in the discovery journey.
- AI and ML Models: Layers of powerful AI models that
deliver an end-to-end solution for your shopper journey; from query
suggestions to personalized and business-aware ranking.
- Merchandising and insights: intuitive controls to
schedule campaigns, drive experimentation and apply business rules
on top of AI.
For Shopify customers that would like to learn more about
integrating Coveo into their commerce store, click here.
About Coveo
We strongly believe that the future is business-to-person. That
experiences are today's competitive front line, a make or break for
every business. We also believe that remarkable experiences not
only enhance user satisfaction but also can be optimized with AI to
yield significant gains for enterprises. That is what we call the
AI-Experience Advantage – the degree to which the content,
products, recommendations, and advice presented to a person online
aligns dynamically with their needs, intent, preferences, context,
and behavior, while controlling superior business outcomes.
To realize this AI-Experience Advantage at scale, enterprises
require a robust, spinal and composable infrastructure capable
of unifying content securely and delivering AI search, AI
recommendations, true personalization, and a trusted generative
experience at every touchpoint with each individual customer,
partner and employee.
Coveo is dedicated to bringing this advantage to every
point-of-experience, using powerful data and AI models to transform
the enterprise in commerce, customer service, website and
workplace.
The Coveo platform is ISO 27001 and ISO 27018 certified,
SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We
are a Salesforce ISV Partner, an SAP Endorsed® App,
an Adobe Gold Partner, MACH Alliance member, Optimizely Partner and
a Genesys AppFoundry ISV Partner.
Coveo is a trademark of Coveo Solutions Inc.
Forward-Looking Information
This press release contains "forward-looking information" and
"forward-looking statements" within the meaning of applicable
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forward-looking information is identified by the use of terms and
phrases such as "may", "would", "should", "could", "might", "will",
"achieve", "occur", "expect", "intend", "estimate", "anticipate",
"plan", "foresee", "believe", "continue", "target", "opportunity",
"strategy", "scheduled", "outlook", "forecast", "projection", or
"prospect", the negative of these terms and similar terminology,
including references to assumptions, although not all
forward-looking information contains these terms and phrases. In
addition, any statements that refer to expectations, intentions,
projections, or other characterizations of future events or
circumstances contain forward-looking information. Statements
containing forward-looking information are not historical facts but
instead represent management's expectations, estimates, and
projections regarding future events or circumstances.
Forward-looking information is necessarily based on a number of
opinions, estimates, and assumptions that we considered appropriate
and reasonable as of the date such statements are made. Although
the forward-looking information contained herein is based upon what
we believe are reasonable assumptions, actual results may vary from
the forward-looking information contained herein. Moreover,
forward-looking information is subject to known and unknown risks,
uncertainties, and other factors, many of which are beyond our
control, that may cause the actual results, level of activity,
performance, or achievements to be materially different from those
expressed or implied by such forward-looking information, including
but not limited to macro-economic uncertainties and the risk
factors described under "Risk Factors" in the Company's most
recently filed Annual Information Form available under our profile
on SEDAR+ at www.sedarplus.ca. There can be no assurance that such
forward-looking information will prove to be accurate, as actual
results and future events could differ materially from those
anticipated in such information. Accordingly, prospective investors
should not place undue reliance on forward-looking information,
which speaks only as of the date made.
Moreover, we operate in a very competitive and rapidly changing
environment. Although we have attempted to identify important risk
factors that could cause actual results to differ materially from
those contained in forward-looking information, there may be other
risk factors not presently known to us or that we presently believe
are not material that could also cause actual results or future
events to differ materially from those expressed in such
forward-looking information.
Except as required by law, we do not assume any obligation to
update or revise any forward-looking information, whether as a
result of new information, future events, or otherwise, after the
date on which the statements are made or to reflect the occurrence
of unanticipated events.
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SOURCE Coveo Solutions Inc.