Frost Bank Improves Customer Experience with Atomic Direct Deposit Switch
23 April 2024 - 9:05PM
Business Wire
Atomic is excited to announce its collaboration with San
Antonio-based Frost Bank, a top 50 financial institution with 185
branch locations across Texas. Incorporating Atomic into its
operations will help Frost achieve its goals of improving customer
satisfaction and making banking more accessible for all. Frost will
be using Atomic’s solution for direct deposit switching to provide
their customers with a seamless experience that fits with the
bank’s focus on tech.
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Frost Bank Improves Customer Experience
with Atomic Direct Deposit Switch. (Photo: Business Wire)
“At Frost, we continually spend time with our customers to see
how we can better meet their needs,” said Group Executive Vice
President and Chief Consumer Banking and Technology officer Jimmy
Stead. “Partnering with Atomic is another way we can make our
customers’ lives better by providing seamless and rapid direct
deposits. It’s just one more way we provide a world-class customer
experience.”
Frost’s customers are one of the main reasons the bank chose to
go with Atomic. Both companies share a focus on creating the best
customer experiences and equitable banking. With similar core
values, Atomic was the clear choice to help the bank establish and
maintain long-term relationships with its customers.
Atomic Co-Founder and CEO Jordan Wright is similarly invested in
those relationships. “What we’re doing is helping to establish
trusted relationships between customers and their financial
institutions. We make it very easy to switch direct deposit and
that positive digital experience sets the precedent for the
relationship and the bank. Frost Bank has an amazing focus on their
customers and doing right by them and this implementation will set
that tone from the beginning.”
A customer-centric bank such as Frost becomes a trusted partner
that consumers turn to when they need financial services. Updating
direct deposit to Frost Bank is just the first step. Then customers
can take advantage of all Frost offers, including getting paid up
to two days in advance with direct deposit and benefiting from
higher interest rates. This is a mutually beneficial relationship
that makes a great user experience for customers and improves
primacy for Frost Bank.
About Atomic
Atomic is a leading financial connectivity platform trusted by
over 195 financial institutions and fintech firms, including 13 of
the industry's largest digital-first neobanks and 5 of the top 10
financial institutions. Atomic serves as the essential bridge
between consumer data and financial solutions by allowing
unparalleled access to payroll, HRIS systems, and merchants,
facilitating a range of financial services including direct deposit
switching, income and employment verification, and payment method
updating.
With over $70 million in backing from trusted investors like
Mercato Partners, Core Innovation Capital, Portage, ATX Venture
Partners, and Greylock, Atomic is well-positioned to accelerate its
vision of financial services that benefit both consumers and
institutions. As open banking continues to shape the U.S. financial
landscape, Atomic remains committed to empowering consumers to have
better control of their personal data, offering a more transparent
and equitable banking experience for all. To learn more visit
Atomic.financial.
About Frost Bank
Frost is the banking, investments and insurance subsidiary of
Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company
with $49.5 billion in assets as of March 31, 2024. One of the 50
largest U.S. banks by asset size, Frost provides a full range of
banking, investments and insurance services to businesses and
individuals in the Austin, Corpus Christi, Dallas, Fort Worth,
Houston, Permian Basin, Rio Grande Valley and San Antonio regions.
Founded in 1868, Frost has helped Texans with their financial needs
during three centuries. For more information, visit
www.frostbank.com.
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Atomic Becky Ross Head of Marketing Press@atomicfi.com Frost
Bill Day Senior Vice President Corporate Communication
bill.day@frostbank.com
Cullen Frost Bankers (NYSE:CFR)
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