Chunghwa continually explores ways to
integrate artificial intelligence to reduce costs and improve data
center efficiency, sustainability, operational performance, data
reliability, and scalability.
SAN ANTONIO, Nov. 8, 2023 /PRNewswire/ -- Frost & Sullivan
recently assessed the 5G services, telecommunications, and data
center services (DCS) industries and, based on its findings,
recognizes Chunghwa Telecom (CHT) with the 2023 Taiwanese 5G
Customer Value Leadership Award and two Company of the Year Awards,
respectively. The company is the largest Internet data center (IDC)
provider and telecoms service provider in Taiwan. Operating a vast network
infrastructure encompassing fixed broadband, submarine cables, and
mobile networks (4G and 5G), the company provides various telecom
services, including Internet connectivity and DCS specialized for
Internet-based operations. As a first mover in the IDC market and
with over 20 years of experience, CHT offers deep domain knowledge,
advanced technological capabilities, unmatched data center
capacities, and exceptional market insights, empowering it to
provide competitive and advanced Internet DCS to accommodate a wide
range of needs.
By leveraging its IDC-dedicated Internet access directly
connected to its primary Internet network, CHT enables reduced
router hops and faster forwarding time, thus minimizing network
transmission latency and securing data processing to provide high
data reliability, improve overall business performance, and promote
growth. The company provides customers with unique experiences
and interactive services to enter new markets with first-to-market
solutions and to develop new revenue streams. CHT has achieved
exceptional year-over-year (YoY) subscriber growth and operational
and financial performance through value-added services and
customer-centric strategies. With its strength in private networks,
CHT is well positioned to address the needs of the post-pandemic
era and benefit from positive mobile services market development
and growing 5G adoption in Taiwan.
Mei Lee Quah, Director, ICT
Research, Frost & Sullivan, noted, "Chunghwa Telecom
prioritizes a seamless network experience in providing 5G services
to meet the needs of customers that select it for high-speed and
quality mobile broadband. This reaffirms its substantial brand
equity and market leadership in customer value." "Moreover, it has
progressively integrated artificial intelligence (AI) solutions to
enhance its DCS and services in recent years," observed
Rubini Kamal, Best Practices
Research Analyst, Frost & Sullivan.
Despite its market leadership, CHT continually strengthens its
position by expanding its data center capacity to 70+ megawatts
across three data centers. The company has the largest video
platform in Taiwan, with
subscribers exceeding 2.79 million, and is well positioned to
provide potential edge customers with total solutions. The company
boosts its business through its most extensive 5G mobile network
deployment and high adoption of its 5G services, positioning it to
lead the 5G services market in Taiwan, with about 1 million 5G subscribers
and over 12,000 5G sites. CHT offers mobile and satellite services
across vast mountainous, rural, and remote areas as part of its
corporate social responsibility practices to eliminate the
Taiwanese digital divide, differentiating the company from
competitors.
"Chunghwa's immersive technologies (AI and Big Data) in
monitoring and detection systems advance its data center to achieve
greater operational efficiency. Its extensive expertise and a
strong talent pool, best-in-class capabilities, key assets to meet
customers' future needs, and customer-oriented approach position it
to capture more market share and sustain its leadership," added
Kriti Yadav, Industry Analyst, Frost & Sullivan. With its
strong overall performance, CHT earns Frost & Sullivan's 2023
Taiwanese Customer Value Leadership Award in the 5G services
industry and the 2023 Taiwanese Company of the Year Award in both
the telecom and data center services industries.
Each year, Frost & Sullivan presents this award to the
company that has demonstrated excellence in implementing strategies
that proactively create value for its customers, with a focus on
improving the return on the investment that customers make in its
services or products. The award recognizes the company's unique
focus on augmenting the value that its customers receive, beyond
simply good customer service, leading to improved customer
retention and customer base expansion. Frost & Sullivan
presents a Company of the Year award to the organization that
demonstrates excellence, in terms of growth strategy and
implementation in its field. The award recognizes a high degree of
innovation with products and technologies and the resulting
leadership, in terms of customer value and market penetration.
Frost & Sullivan Best Practices Awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost
& Sullivan has been world-renowned for its role in helping
investors, corporate leaders, and governments navigate economic
changes and identify disruptive technologies, Mega Trends, new
business models, and companies to action, resulting in a continuous
flow of growth opportunities to drive future success. Contact us:
Start the discussion.
Contact:
Tammy Chan
Email: tammy.chan@frost.com
About Chunghwa Telecom
Chunghwa Telecom (TAIEX 2412, NYSE: CHT) ("Chunghwa" or "the
Company") is Taiwan's largest
integrated telecommunications services company that provides
fixed-line, mobile, broadband, and internet services. The Company
also provides information and communication technology services to
corporate customers with its big data, information security, cloud
computing and IDC capabilities, and is expanding its business into
innovative technology services such as IoT, AI, etc. Chunghwa has
actively and continuously implemented environmental, social and
governance (ESG) initiatives with the goal to achieve
sustainability and has won numerous international and domestic
awards and recognitions for its ESG commitments and best practices.
For more information, please visit our website at www.cht.com.tw
Media Contact:
Esther Chen
Phone: +886 2 2344 3165
Email: esther@cht.com.tw
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