As of 9 p.m. on
Tuesday, CenterPoint crews have restored approximately
28,500 customers since midnight and continue safely responding to
scattered customer outages
To ensure public safety, CenterPoint continues
to urge everyone to stay off roads to help prevent potential
accidents and outages
To support other states and communities,
CenterPoint has released mutual aid workers to their home
states
HOUSTON, Jan. 21,
2025 /PRNewswire/ -- With Winter Storm Enzo's exit from CenterPoint
Energy's Texas service area, its
sub-freezing temperatures will persist tonight across the
Greater Houston area. CenterPoint
shared that more than 99.9 percent of its customers continue to
have power and receive normal electric service as of 9 p.m. on Tuesday. Over the last 21 hours,
CenterPoint crews and contractors have been responding to scattered
outages as they occur and will continue working to address
potential impacts from the deep freeze expected overnight and into
Wednesday morning.
Since Winter Storm Enzo began
impacting the Greater Houston area
last night, approximately 28,500 customers across CenterPoint's
12-county service area have been restored since 12:01 a.m. As part of its preparation plan,
CenterPoint mobilized approximately 3,000 local frontline workers,
contractors, and mutual aid personnel to respond to the historic
storm. Tonight, CenterPoint has released those mutual aid workers
to return to their home states.
"While we're encouraged that the actions that we've taken to
prepare for this winter storm season mitigated the number of
overall outages so far, our team remains vigilant and will continue
safely responding to any potential overnight impacts. We want to
thank those customers who were impacted by Winter Storm Enzo for their patience as we
worked to restore them. We also want to thank those mutual aid
workers who traveled from as far away as Virginia, North
Carolina and Florida to
help us prepare for this storm," said Darin
Carroll, Senior Vice President of CenterPoint's Electric
Business.
CenterPoint Preparation and Response to Winter Storm Enzo
As of 9 p.m. on Tuesday, CenterPoint's preparation and
response actions include:
- Deploying frontline electric workers: CenterPoint
workers and local contractors will continue responding to impacts
of the winter storm and restoring power to customers. On Tuesday,
CenterPoint released mutual aid workers to their home states.
- Supporting local communities with temporary generation to
temporary warming centers: Deploying four small temporary
generation units to provide power to local warming centers amid
freezing temperatures.
- Keeping customers informed: Sharing safety and
preparedness information and resources with CenterPoint customers
through direct outreach, social media and other platforms.
- Conducting outreach to critical care customers: Reaching
out to identified Critical Care Residential and Chronic Condition
Residential electric customers by email, phone and/or text.
- Coordinating with government officials: Providing
regular updates to government officials on preparation and response
activities to coordinate customer support.
Important information for electric
customers
CenterPoint electric customers are encouraged to
enroll in the company's Power Alert Service® to receive outage
details, estimated restoration times and customer-specific
restoration updates via phone call, text or email. Customers can
also stay up to date with CenterPoint's new and improved,
cloud-based Outage Tracker, available in English and Spanish, which
allows customers to see outages by county, city and zip
code.
In addition, customers can get the latest information on
CenterPoint's preparedness and response efforts, view important
safety tips and access the company's 2025 Winter Energy Guide by
visiting CenterPointEnergy.com/StormCenter. Customers can also
follow @CenterPoint_TX to receive the most up-to-date information
on the company's operations in the Greater Houston area and across
Texas.
For the latest weather information for the Greater Houston area, see updates from the
National Weather Service Forecast Office in Houston/Galveston at weather.gov/hgx.
For more information, contact
Communications
Media.Relations@CenterPointEnergy.com
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SOURCE CenterPoint Energy
