Tolland County Mutual Aid Fire Services Announces Successful Go-Live with Tyler Technologies’ New World CAD
06 March 2019 - 1:17AM
Business Wire
Connecticut county renews longtime investment
in New World for maximum benefits of industry-leading system
Tyler Technologies Inc. (NYSE: TYL) announced today that Tolland
County Mutual Aid Fire Service, Inc. (Tolland County 911) has gone
live with its New World Enterprise Computer-Aided Dispatch™ (CAD)
solution. Tolland County 911 is a longtime client of Tyler and used
its previous CAD product. This upgrade provides the most advanced
technology for its service area.
The county’s emergency response center dispatches fire and EMS
calls for 16 towns and 25 emergency service organizations within
Tolland, Windham, and Hartford Counties. The new solution allows
dispatchers to automate response plans and update call types and
locations, creating a safer community.
“We understood the need to update our current computer-aided
dispatch platform, and Tyler’s New World system was the obvious
choice,” said Doug Racicot, operations director for Tolland County
911. “The success of this implementation is the result of
meaningful collaboration and a strong commitment to partnership,
both of which we have come to expect from Tyler.”
The significant upgrade consisted of new infrastructure,
servers, hardware, consoles and workstations. The newly updated CAD
platform, which was installed without disruption to existing
services, provides a more robust technology foundation and can be
easily updated to incorporate new features and functionality in the
future. In addition, New World is integrated with the county’s
other systems, enabling increased communication between
agencies.
“We’ve worked with Tolland County 911 for more than 15 years,
and their team has consistently demonstrated the technology
infrastructure and operational discipline needed to partner for an
on-time, on-budget implementation,” said Greg Sebastian, president
of Tyler’s Public Safety Division. “We look forward to continuing
our strong relationship with the Tolland County team.”
Tolland County is located approximately 20 minutes east of
Hartford, Connecticut, the state’s capital. Tyler currently
provides its Infinite Visions® financial solution to Tolland Public
Schools and provides its Munis® enterprise resource planning suite
to the town of Tolland, the community in which Tolland County 911
operates.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is the largest and most
established provider of integrated software and technology services
focused on the public sector. Tyler’s end-to-end solutions empower
local, state, and federal government entities to operate more
efficiently and connect more transparently with their constituents
and with each other. By connecting data and processes across
disparate systems, Tyler’s solutions are transforming how clients
gain actionable insights that solve problems in their communities.
Tyler has more than 21,000 successful installations across 10,000
sites, with clients in all 50 states, Canada, the Caribbean,
Australia, and other international locations. A financially strong
company, Tyler has achieved double-digit revenue growth every
quarter since 2012. It was also named to Forbes’ “Best Midsize
Employers” list in 2018 and recognized twice on its “Most
Innovative Growth Companies” list. More information about Tyler
Technologies, headquartered in Plano, Texas, can be found at
tylertech.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190305005060/en/
Jennifer KeplerTyler
Technologies972-713-3770Jennifer.Kepler@tylertech.com
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