Introducing Byte by Yum!™, an AI-Driven Restaurant Technology Platform Powering Customer and Team Member Experiences Worldwide
06 February 2025 - 10:55PM
Business Wire
Yum! Brands, Inc. (NYSE: YUM) announced today the introduction
of Byte by Yum!, a comprehensive collection of proprietary Software
as a Service (SaaS) AI-driven products that will enable KFC, Taco
Bell, Pizza Hut and Habit Burger & Grill restaurants across the
world to delight customers, streamline operations and empower
teams.
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Yum! Brands, Inc. (NYSE: YUM) announced
today the introduction of Byte by Yum!, a comprehensive collection
of proprietary Software as a Service (SaaS) AI-driven products that
will enable KFC, Taco Bell, Pizza Hut and Habit Burger & Grill
restaurants across the world to delight customers, streamline
operations and empower teams. (Graphic: Business Wire)
The technology platform enables easy operations for team members
and improved experiences for customers, while consolidating
essential systems into a cohesive, easy-to-manage platform. The
implementation of Byte by Yum! will also enable a faster and more
impactful adoption of AI by Yum! and its brands. Backed by
artificial intelligence, Byte by Yum! offers franchisees leading
technology capabilities with advantaged economics made possible by
the scale of Yum!
The Byte by Yum! platform includes online and mobile app
ordering, point of sale, kitchen and delivery optimization, menu
management, inventory and labor management, and team member tools.
Joe Park will serve as President of Byte by Yum!, in addition to
his overall Chief Digital & Technology Officer role.
“As the world’s largest restaurant company, Yum!’s scale allows
us to make massive strides in growing our proprietary digital and
AI-driven platform in partnership with franchisees,” said Joe Park,
Chief Digital & Technology Officer, Yum! Brands. “We are
thrilled to take this important next step to simplify and further
integrate our industry-leading restaurant technologies under Byte
by Yum!. Moving forward, we are focused on enhancing Byte by Yum!
and the capabilities this streamlined approach unlocks for team
members, franchisees and customers.”
In recent years, Yum! Brands acquired and developed new and
emerging technology capabilities. With the introduction of Byte by
Yum!, the Company is phasing out the legacy names and branding for
technology products such as Poseidon, Yum! Commerce Platform,
Tracks, and SuperApp, which are now housed under Byte by Yum!. In
the U.S., all four of Yum!’s brands are using elements of Byte by
Yum! to process more than 300 million digital transactions a year.
And Yum! is rapidly expanding the technology for use in
international markets with 25,000 Yum! restaurants globally using
at least one Byte by Yum! product.
For example, Taco Bell U.S. enables its rich customer
experiences and speedy operations by using Byte by Yum!'s
integrated online ordering, point of sale, and back of house
technologies. Pizza Hut U.S. improves guest satisfaction by using
the Byte by Yum! kitchen system to improve delivery times, reduce
the time pizzas wait in the restaurant, and provide guests
real-time visibility into their order location. Across KFC
globally, Byte by Yum!'s AI restaurant coach is widely scaled and
enables operational consistency and restaurant manager
efficiency.
The Company’s brands and franchisees are continuing to see
significant benefits from the products within the Byte by Yum!
platform. Benefits include:
- Digital transaction growth
- Increased pricing and promotional speed and agility
- Improved order accuracy and delivery experiences leading to an
overall increase in guest satisfaction
- Greater forecast accuracy for inventory ordering
- Greater team member satisfaction and reduced turnover
Leveraging Byte by Yum!, Yum! Brands looks forward to continuing
to lead the industry through its digital and technology
advancements, driving impact and growth for Yum! and its
franchisees.
About Yum! Brands
Yum! Brands, Inc., based in Louisville, Kentucky, and its
subsidiaries franchise or operate a system of over 61,000
restaurants in more than 155 countries and territories under the
Company’s concepts – KFC, Taco Bell, Pizza Hut and Habit Burger
& Grill. The Company's Taco Bell, KFC and Pizza Hut brands are
global leaders of the Mexican-inspired food, chicken and pizza
categories, respectively. Habit Burger & Grill is a fast casual
restaurant concept specializing in made-to-order chargrilled
burgers, sandwiches and more. In 2024, Yum! was named to the Dow
Jones Sustainability Index North America, Newsweek’s list of
America’s Most Responsible Companies, USA Today’s America’s Climate
Leaders and 3BL’s list of 100 Best Corporate Citizens. In 2025, the
Company was recognized among TIME magazine’s list of Best Companies
for Future Leaders. In addition, Taco Bell, KFC and Pizza Hut
brands were ranked in the top 25 of Entrepreneur’s Top Global
Franchises Ranking for 2025, with Taco Bell securing the No. 1 spot
for the fifth consecutive year.
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Analysts are invited to contact: Matt Morris, Head of Investor
Relations, at 888/298-6986
Members of the media are invited to contact: Lori Eberenz,
Director of Public Relations, at 502/874-8200
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